Our Fabulous Fridays topic today is about hotels who still continue to offer elite benefits for club lounges even if that means providing the food and beverage through room service.
While many hotels have cut back on elite benefits such as breakfast and club lounge services some properties continue to offer such amenities through their in room dining.
This month I stayed at the Grand Hyatt Bangkok where due to government mandate restaurants were still closed and no alcohol servings are allowed in public dining/drinking outlets.
I had booked a very good Hyatt Prive rate at this hotel and decided to spend two days. While I knew restaurants and lounge would be closed I wouldn’t have expected the hotel to provide club lounge services in the room so kudos to them. On the other hand the hotel is still selling Grand Club packages despite knowing the lounge is closed so they must be offering something in order to justify this.
Upon arrival I was presented with a menu of the day that included the Grand Club f&b that can be ordered through in-room dining between 17:30-19:30:
Instead of bringing several filled glasses or running up 3-4x I suggested to just bring a bottle which will be emptied in due time. The hotel agreed which just makes sense as it saves the staff lots of time and effort.
Later on we also ordered dinner for two utilizing the Hyatt Prive credit.
A breakfast menu was also handed out and you can order the previous day or the same morning depending on your preference:
The following two mornings breakfast was delivered on time for the specific slot I asked for the night before:
While I prefer the breakfast buffet over in room dining I can’t fault the hotel for the quality of the items I ordered, everything was on point and still hot in the container box.
Despite the challenging conditions this stay was rather comfortable and considering a very low $70 rate per night the service was top notch. It’s almost cheaper than staying at home and eating out or buying good imported ingredients for home cooking/drinking.
This should serve as an example for other hotels how it can be done right if there is sufficient motivation for taking the initiative to provide good customer service.
The Grand Hyatt Bangkok had to deal with difficult circumstances and could have just as well said they’re not providing any Grand Club benefits and simply serve a basic breakfast. Instead the full menu was offered which deserves credit where it’s due.