Last year ANA Mileage Club has emailed their members with an offer concerning an extension campaign which results in a Sky Coins and Mileage expiration waiver through September 30, 2021.
Members have to register their account in order to be eligible for this extension otherwise their points will expire if they have prior expiration dates and so far ANA has not come up with a new extension campaign for miles supposed to expire from October onward.
ANA SKY COINS originally due to expire between March 31 and August 31, 2021 have also been extended (as long as the member registers for this campaign) up to September 30, 2021.
The problem is that this extension is coming to an end soon and there is no perspective when it’s possible again to use ANA miles for travel to/from Japan again (even though it’s possible to fly via Japan and use ANA miles for Star Alliance partner flights).
Thank you very much for your continued patronage of the ANA Group as an ANA Mileage Club member.
Here at ANA, we have canceled or decreased the frequency of many of our flights due to the novel coronavirus (COVID-19) pandemic. In order to provide our valued customers with some reassurance, we will implement the special handling described below.
Registration must be completed during the applicable period.
We have already extended the expiration dates of miles and ANA SKY COINS due to expire between March 31, 2020 and February 28, 2021 up to March 31, 2021.
As an extension of this handling, we will now extend the expiration dates of miles and ANA SKY COINS due to expire between March 31 and August 31, 2021 up to September 30, 2021.
Unfortunately this really isn’t a lot of relief. In the worst case it gives you just an extra month. Meanwhile Japan has still imposed a strict entry restriction on international travellers (pretty much impossible for most foreigners).
Now the first Olympic athletes are entering Japan (as of today) and who knows what will go on with this once it’s a bit further down the road. Right now the general feeling is that Japan just wants to get this Olympic Games matter off the table and move on. Probably one of the worst Olympic Games economically speaking that were ever held once all is said and done.
Now the question is what people are supposed to do with their miles when using programs such as ANA Mileage Club as choices are rather limited. Under normal circumstances I like to use ANA to book First/Business Class round trip tickets as well as Business Class Round The World awards but this options isn’t really in the cards right now or at least severely limited.
In my case I have a batch of 5000 miles expiring in October and that’s just very minimal compared to what other members have.
When is ANA finally going to approach their members (especially the international ones) to give them some update on how to conserve their miles?
I feel like ANA Mileage Club – as much as I love their awards and ANA itself – is rather complicated when it comes to a customer-centric approach in any case. I rarely ever saw practical proposals and policies from them over the years, most of the time even simple matter such as these are packaged into some complicated blankets such as a campaign, requiring registrations.
This could have been handled very simple by announcing an extension an just doing it for everybody. Well as I learned over many years, nothing is ever simple in Japan. There is always some form to fill in and an extra step for someone to look over. Hopefully not too many people will end up with their ANA Miles expiring in the end. In my opinion they have to do something as it’s almost impossible for most members to redeem these miles except for domestic trips (leaves out all international members).