Marriott Daily Housekeeping Update: Only At Luxury Brands

Many Marriott hotels, especially in the United States, have cut down on services, even at the full-service and luxury brands, using coronavirus as an excuse.

Marriott sent out a lengthy email late Friday, usually the chosen time to sent out negative information, about various services offered at their hotels. It is unclear whether these changes only apply to Marriott-affiliated hotels in the United States or if they are rolled out globally.

You can access Marriott Bonvoy here.

READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions

Here’s the relevant part of the email:

Marriott Brands:

Luxury

The hotels should provide daily housekeeping service without having to request them at the following brands:

• Ritz-Carlton
• EDITION
• W Hotels
• Luxury Collection
• St. Regis
• JW Marriott
• Bvlgari

I would assume that these hotels also provide turndown service.

Premium

These brands can now skip daily housekeeping and provide it only if the guests request it:

• Sheraton
• Marriott
• Marriott Vacation Club
• Delta Hotels
• Westin
• Le Meridien
• Renaissance
• Autograph Collection
• Tribute Portfolio
• Design Hotels
• Gaylord Hotels

Select

These brands can now skip daily housekeeping and provide it only if the guests request it:

• Courtyard
• Springhill Suites
• Four Points
• Fairfield
• Protea Hotels
• AC Hotels
• Aloft
• Moxy

Long Stay

These hotels do not have to provide housekeeping services even upon request:

• Residence Inn
• Townplace Suites
• Marriott Executive Apartments
• Element

Many Marriott affiliated hotels have a separate website where they list services available:

You should check this to see what services are provided.

Remember To Check What Marriott Hotel Facilities Are Open On Specific (Hidden) Website

Here’s the email that Marriott sent out:

Conclusion

The pandemic has been a good excuse for the hotels to cut services they have previously associated with, such as open lounges, complimentary breakfasts, room upgrades, late/early check-ins/check-outs, daily housekeeping, turndown services, staffing the front desk adequately, etc.

Hotels need to be very careful, however. Why would I stay at a “full” service hotel if they provide the same level of “care” as select service or no-frills hotels or even Airbnb?

Daily housekeeping and sometimes turndown services are important to me, but I understand that they may not be to everyone.