Many Marriott hotels, especially in the United States, have cut down on services, even at the full-service and luxury brands, using coronavirus as an excuse.
Marriott sent out a lengthy email late Friday, usually the chosen time to sent out negative information, about various services offered at their hotels. It is unclear whether these changes only apply to Marriott-affiliated hotels in the United States or if they are rolled out globally.
You can access Marriott Bonvoy here.
READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions
Here’s the relevant part of the email:
| Daily Housekeeping Services |
| We know that this service is important and personal. Daily service is automatically provided at our Luxury hotel brands and available on request at our Premium or Select hotel brands. As always, if you have specific requests, we will do our best to honor those. |
Marriott Brands:
Luxury
The hotels should provide daily housekeeping service without having to request them at the following brands:
- Ritz-Carlton
- EDITION
- W Hotels
- Luxury Collection
- St. Regis
- JW Marriott
- Bvlgari
I would assume that these hotels also provide turndown service.
Premium
These brands can now skip daily housekeeping and provide it only if the guests request it:
- Sheraton
- Marriott
- Marriott Vacation Club
- Delta Hotels
- Westin
- Le Meridien
- Renaissance
- Autograph Collection
- Tribute Portfolio
- Design Hotels
- Gaylord Hotels
Select
These brands can now skip daily housekeeping and provide it only if the guests request it:
- Courtyard
- Springhill Suites
- Four Points
- Fairfield
- Protea Hotels
- AC Hotels
- Aloft
- Moxy
Long Stay
These hotels do not have to provide housekeeping services even upon request:
- Residence Inn
- Townplace Suites
- Marriott Executive Apartments
- Element
Many Marriott affiliated hotels have a separate website where they list services available:
You should check this to see what services are provided.
Remember To Check What Marriott Hotel Facilities Are Open On Specific (Hidden) Website
Here’s the email that Marriott sent out:
Conclusion
The pandemic has been a good excuse for the hotels to cut services they have previously associated with, such as open lounges, complimentary breakfasts, room upgrades, late/early check-ins/check-outs, daily housekeeping, turndown services, staffing the front desk adequately, etc.
Hotels need to be very careful, however. Why would I stay at a “full” service hotel if they provide the same level of “care” as select service or no-frills hotels or even Airbnb?
Daily housekeeping and sometimes turndown services are important to me, but I understand that they may not be to everyone.
