A LoyaltyLobby reader contacted us about an issue getting points from Marriott’s cobranded credit cards with Chase posted timely in member accounts. Transfers are currently not taking place.
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Here’s the question from the reader:
I totally enjoy your daily email and have learned and benefited greatly from many of your postings. Thank you.
I am a Lifetime Titanium member and have had the Chase Premier Credit Card for many years( $85 annual fee, 15 elite nights/year, yearly free night(25K points), did not upgrade a few years ago).
My Marriott points have always posted like clockwork within 48 hours of my closing date. This did not happen with my late June Statement. I have called Titanium line and Chase twice each.
Both “are aware of the issue”, and acknowledge that there have been multiple reports of the same issue. Chase states that the points have been transferred to Bonvoy.
But, neither can credit my account with the missing points, well over 10K. Both quote that” points may take up to 8 weeks to post.”It has been 3 weeks, and my July statement is due in 10 days. Help please!
I was wondering what is going on here and contacted Marriott that claims that there is an issue with Chase:
Chase knows this issue is a priority and they’re actively working on correcting it.
Conclusion
Something is broken with Chase and Marriott if points from their affiliated credit card spend are not correctly credited to member accounts on time.
You would think that the transfer of data takes place daily.
Chase blames Marriott, while Marriott says that there is an issue at Chase’s end. Members don’t care but want their points promptly credited to accounts. Let’s hope that this issue is rectified.
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I am a US Marriott Bonvoy member and a Marriott Chase Card holder. I got my points posted correctly within 48 hours of the credit card closing date today.
Weird. Appears to then affect only select members, and not all.
I have had the same problem with Marriott/Chase for the last 4/5 years. I call Marriott Customer Service and get the “Chase controls that”; I call Chase and they say “Marriott controls that”. Obviously someone is not telling the truth. Especially had issues with a Marriott property in Barcelona who, according to Marriott, used the wrong code. Marriott ultimately credited me with some of the points, but not all. Chase said they can’t help how hotels code things. Sorry, got off topic a bit. Just wanted to vent at what they tell a cardholder, and what actually happens.
I have a Chase Marriott card for well over a year now and the points used to post within 48 hours of statement closing until about Feb/March of this year. Around March 2021, I opened a Canadian AMEX Bonvoy Business card and things were fine on that card for a month. After that (since April 2021), both Amex and Chase points are not posting within 48 hours of closing as in the past. A couple of times, I had to raise a query with Chase and they would say they have manually posted the points (which would post immediately). Funniest part is that a day or two after the manual posting, there would be another points posting of the same amount (so basically double posting) – which seems to be the original point being posted. Same issues happening with Hertz Rental not being properly posting since April 2021. Given three different partners and the same issues, I firmly believe this problem lies with Marriott. For what it’s worth, the points from my stays have been posting promptly within 2 days after check out.
I have rarely had points not post in a timely manner after a stay and they post on time from my credit card. So I guess this must be a spotty issue only affecting some members but very frustrating all the same.
The only problem I have ever had is Hilton not crediting points on the hotel imposed service charges in Asia. Have given up fighting it.
I have the chase marriott card and i show my 5x marriott hotel purchases transfer but my bonus points on Marriott purchases are not transferring.
I have the same Marriott Premier card ($85 AF), and had the same problem with my June statement, which closed June 23. In the past points have posted in about 2-3 days after closing date. I also contacted both Marriott and Chase twice each. My June points finally posted yesterday 7/17. My points from my Chase Hyatt card post to my Hyatt account within 2-3 days; points from my Marriott Amex post within 24 hours.
I have the same problem, but with the the Marriott Bonvoy card from American Express.