Japan Airlines has sent an email to their JMB Mileage Bank members announcing that they will convert and extend expiring miles/points members can’t use due to Covid-19 to their E-JAL Points currency.
The new points will be valid until January 31, 2022 and affect those miles and e JAL Points that expire between April 30, 2021 and October 31, 2021 (registration for conversion/extension is required).
Rather than just extending the miles for a longer term under a blanket policy JAL once again makes this a registration only campaign attached to a rather complicated system of moving all expiring currencies including miles to e JAL points.
You can access the JAL website here.
Thank you for your continued patronage of the JAL Group.
In response to COVID-19, we have suspended or reduced services on some JAL Group routes.
We apologize for any inconvenience this may cause you. We are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights.
If you have miles or e JAL Points that expire between April 30, 2021 and July 31, 2021:
The registration period is until July 31, 2021 at 23:59 (Japan time).
If you have miles or e JAL Points that expire between August 31, 2021 and October 31, 2021:
The registration period is until October 31, 2021 at 23:59 (Japan time).
Customers who registered by July 31, 2021 do not need to register again on/after August 1, 2021.
- Expired miles will be credited as e JAL Points.
The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point).
- Expired e JAL Points will be credited back as the same number of e JAL Points.
Japan is still pretty much locked to the outside world except those foreigners who are visiting to attend the Olympics in some capacity either as athletes, delegates or related to sponsors.
This makes it pretty hard for those who hold mileage currency with either Japan Airlines Mileage Bank as well as ANA Mileage Club to use their miles, especially when they mainly travel to/from Japan.
JAL reacting now with another 6 months extension is really just a drop of water in the fire. What do they expect to happen until the end of January? People suddenly rushing to get their miles redeemed or even finding availability?
ANA still hasn’t announced any further campaign to extend their miles. Undoubtedly they’ll have to do something because members balances are just sitting there, wasting away. I was able to redeem a RTW award with my ANA miles to get rid of them on time before a large amount expires.
Remember that for this extension with JAL Mileage Bank registration is required:
Hopefully after Japan soon having the pointless Olympics off their plate they’ll revisit some of their border policies and make sensible decisions again. Pretty much all decisions in the last 16 months were taken with the fact in mind that Tokyo 2020 was coming up and they don’t want to endanger the event even if it meant pushing for extreme, nonsensical policies.
Maybe with this event finally gone they can return back to sanity, open up in a regulated way and that way members of ANA / JAL could also use their miles again.
I feel like JAL JMB and ANA Mileage Club – as much as I love their awards – are rather complicated when it comes to a customer-centric approach in any case. I rarely ever saw practical proposals and policies from them over the years, most of the time even simple matter such as these are packaged into some complicated blankets such as a campaign, requiring registrations.
JAL has now brought forward a system where they will convert expiring miles and points to e JAL points and those will likewise expire at the end of January 2022.
This could have been handled very simple by announcing an extension an just doing it for everybody. Well as I learned over many years, nothing is ever simple in Japan. There is always some form to fill in and an extra step for someone to look over.
Hopefully not too many people will end up with their miles expiring in the end. In my opinion they have to do something long term as it’s almost impossible for most members to redeem these miles except for domestic trips (leaves out all international members).