There has been plenty of confusion over the past year regarding the lifetime years displayed on member accounts.
Many readers have complained to Marriott and us that theirs is short by a year or two, while Marriott has officially communicated that the information displayed on the account page is correct.
You can access Marriott’s website for questions here.
READ MORE: Marriott Bonvoy Rate & Bonus Points Offers
Qualifying years are essential for lifetime status purposes.
I believe that my “corrected” years are short by one, as I reached 10 years as an SPG Platinum back in 2017! I have not noticed any lifetime year count changes that Marriott Bonvoy would have made to my account, despite the email above.
Our readers have issues with the incorrect lifetime years:
Here’s what the website says:
On July 28, 2021, some Marriott Bonvoy® members received an update in their account to the number of Qualifying Years they have earned toward Lifetime Elite Status as part of a display error correction.
Below are some FAQs to further assist you.
How do I know if I was affected by this error?
If you were affected by this error, you will be contacted via email by Marriott Bonvoy®.
If I was affected by this error, do I need to take any action to have my account updated?
No, there is no action needed. Your account has been updated automatically.
When will I see the update in my account if I was affected by this error?
If you were affected by this error, your account was updated between the dates of July 26, 2021 and July 28, 2021 to reflect the correct number of your qualifying Elite years.
If I was affected by this error, was I receiving the correct Elite recognition and benefits during my hotel stays?
Yes, all affected members did receive the recognition and benefits corresponding to their correct Elite status despite the discrepancy of qualifying years in their accounts. Example: If you are currently a Titanium Elite member and this correction to your qualifying years now makes you Lifetime Platinum Elite, you received the correct recognition and benefits during your hotel stays as you were staying and earning as a Titanium Elite member.
Where do I see the number of qualifying years in my account?
You can view your Lifetime Statistics both online and in the Mobile App. Click here for more details.
How do I achieve Lifetime status?
Lifetime status is based on the total number of years you’ve been Elite, along with the number of nights you’ve earned collectively throughout your time as a member of Marriott Bonvoy® Click here for complete details.
What can I do if I believe my number of qualifying years is still inaccurate?
If you believe the number of qualifying years displaying in your account is inaccurate, please Contact Us.
- From the drop-down menu on the ‘Contact Us’ form:
- Under the ‘Question/issue’ topic, select Marriott Bonvoy Account Assistance
- Under ‘Question/Issue’ Sub-topic, select Other Account Assistance
- In the ‘Comments’ section, please describe your inquiry.
I received my lifetime SPG Platinum kit back in 2017!
And lifetime Marriott Bonvoy Titanium in 2019:
Not sure why Marriott continues to have issues with its IT and customer service that have both deteriorated to the point that why even bother?
Why Marriott Bonvoy sent this email to my SPG Lifetime account, as I have not noticed any “qualifying year” errors there, unlike with my Marriott Rewards lifetime account that is way off (there was no benefit for me merging accounts as I made lifetime Titanium on both).
I hope, however, that Marriott would have now finally resolved the “qualifying” years issue that has plagued many member accounts. This is important for those that would have otherwise reached a lifetime Platinum.
Marriott claims that “we” are their number one priority when the CEO told on the TV that Marriott Bonvoy is not as good as SPG and hopes that members soon forget what they had with Starwood?