A LoyaltyLobby reader forwarded us an email that they had received from Unsold.com telling that the company had ceased trading and no future reservations could be honored
Last year, Unsold.com started to heavily push discounted accommodation packages at a significant discount at highly sought-after destinations, but only if you buy a package in advance.
You can access Unsold.com here that has the notice below up on their website (under maintenance):
Here’s the text of the email that a reader sent us:
Urgent Matter Your Reservation Cancellation Notice
Unsold Management <firstname.lastname@example.org> 9:32 AM (2 hours ago) * to Unsold, bcc: me —
Dear consumer, We regret to inform you that despite all efforts, Unsold.com has been forced to cease normal business operations effective immediately and will not be able to fulfill your future travel reservation(s).
Our business has succumbed to the unrelenting effects of COVID-19, including the new delta variant that continues to wreak havoc on the travel industry with extended government-imposed travel restrictions, hotel closures, rising fulfillment costs, and massive cancellations, all resulting in exorbitant unforeseen costs. These factors have made it impossible for Unsold.com to continue operations. Please contact your hotel or accommodations-provider directly for information related to any pending reservation(s) you may have.
What you should do:
1. Request a refund (unlikely successful if they have ceased operations)
2. File a chargeback with a credit card company (there is usually a time limit)
3. File a complaint with the Attorney General of your State and/or Louisiana and Florida – if no refund through a credit card company
4. File a complaint if no refund with the FBI’s Internet Crime Complaint Center – if everything else fails
We have covered Unsold.com twice:
It is disingenuous to blame Covid-19 for their failure when they started to sell these packages when the virus was ravaging the world. Perhaps the money they spend for prepaid bookings was used towards all those Facebook ads they run?
I was highly skeptical when I saw their ads last year, as I clearly pointed out in my piece.
The hotels don’t receive a penny until you stay, even if you have “confirmed” booking with Unsold.com. So it is improbable that they would honor any of them.
I would encourage all customers scammed by Unsold.com to follow the four steps that I have outlined above.
Remember when something appears to be too good to be true, it usually is. There are always scammers around, and it was likely easy for them to collect cash last year by preselling packages when nobody could travel. Still, many wished to lock into imaginary savings.