Hilton every year runs from July 1 – September 30, a campaign to celebrate Team Members at their hotels that is now more important than ever.
You can scan one of the QR codes that you may see displayed at hotels or go to the SubmitMyCatch-website, where you can name the associate that made your stay or day better.
You can submit your entry here (Submitmycatch):
Here’s what Hilton tells about this feature:
In 1954, our founder Conrad Hilton declared his Vision to “fill the earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.” This Vision continues to guide our Team Members across 4,600+ hotels in more than 100 countries around the world.
Catch Me at My Best® is all about celebrating that Vision. For over 25 years, from June through August, guests, managers, and coworkers have been “catching” hotel employees at their best by filling out a comment card, called a catch. The eCatch now gives guests the opportunity to catch employees online. We believe that in order to provide a great guest experience, we have to recognize the individuals who make those experiences possible.
It’s all part of our Mission, “to be the most hospitable company in the world – by creating heartfelt experiences for guests, meaningful opportunities for Team Members, high value for Owners and positive impact in our communities.”
The form that you can fill out:
I believe that this is a great way to recognize team members that made your stay better. Just go to the web page above and leave your comment.
It is good that Hilton had decided to continue this tradition even during this challenging time for the hospitality sector.