A LoyaltyLobby reader dropped us a note about a breakfast made available to guests at The Charter Hotel in Seattle that is branded under Hilton’s Curio Collection.
You can access The Charter Hotel – Curio Collection here.
Here’s the email from the reader:
Wanted to show you a picture of my breakfast The Charter Hilton Hotel in Seattle provided because the restaurant is closed on Monday and Tuesday’s.
Pathetic to say the least.
No mention of F and B credit on check-in and had to inquire about everything from where to park, is there valet? Breakfast? Is there an upgrade available? I had so many questions that I forgot to ask about the F and B credit.
However, this specific hotel discloses, if you click through the notices (you should do these all the Hilton hotels that you book), that breakfast is not available, but there is no excuse for not knowing about the F&B credit.
Hotels have claimed that they cannot hire employees that, in reality, mean that they are not willing to pay adequate salaries.
When many hotels closed their doors for an undisclosed number of days in the US, perhaps their laid-off employees found better opportunities outside the hospitality sector that is not known to pay its employees well in the States.
Why Hilton affiliated hotels in Europe, Latin America, and Asia that I have stayed at during the pandemic have had no issues with providing daily housekeeping, open executive lounges/lounge benefits at a restaurant, or breakfast service?
Above is a photo from Hilton Hague from this past week that a friend and I ordered from their made-to-order menu in addition to the buffet they had.
The reader also mentions the Food and Beverage that Hilton rolled out for stays in the United States through the end of 2021 that I hope to fail miserably:
Nothing will change if the guests won’t vote with their wallets and voice opinions about the lackluster service provided on after-stay surveys, TripAdvisor, and reviews left on Google Maps.
If hotels cannot stay open profitably, their owners always have a choice to close the doors and let someone else take over.
I have been delighted with most of my Hilton stays this year (I will hit 100 paid nights next month), but then I tend to choose to go with a full-service property that I have stayed at previously.