A LoyaltyLobby reader sent us an email about what could be done with their IHG Rewards account with 2.2M points that is disabled after an audit?
You can access IHG here.
Here’s the email from the reader:
I follow your website often. Today, I saw the following post Reader Email: IHG Closes Account With 1.8M Points? – LoyaltyLobby
My account just got disabled today for an investigation (with no notification of course). I had 2.2 or 2.3mn points.
From the above post and Flyertalk, I’m not holding much hope. As a frequent traveler and who uses many tricks of the business, I’m sure I have some non-kosher violations in there somewhere. For example, 95% of the stays are my own, but occasionally book for girlfriend. I’ve used a corporate leisure code from a friend’s company.
Do you know if anyone has found ways to get things reinstated? Any success at suing in small claims court? I’m pretty sure IHG can argue T&C violations but it’s madness to do this to essentially the best clients they have.
I’m also Titanium on Marriott so I have a backup, but this is still ridiculous. IHG seems to be fine kicking out their best clients instead of doing something rational like sending a warning first or something.
A previous article that the reader is referring to:
Two Previous Cases:
IHG Rewards T&Cs Rules Regarding Account Termination:
Like any other loyalty program, IHG reserves the right to cancel your account and forfeit the points if they deem that you have done something in violations of the program T&Cs.
Unfortunately, I don’t believe the reader has any other choice than to move on if IHG doesn’t reactivate the account after the audit has been completed. Suing in the small claims could be an option if there has never been anything non-kosher going.
The reader discloses that there have been instances, although rare, that a girlfriend has stayed under his account and that there has been use of a corporate leisure code. The latter should not be a violation, but having someone staying under the account definitely is.
You can often see the advice given that someone else can stay under your account and that everything will be fine if you just add them as a second guest. I am sure that this is the case 99% of the time, but eventually, a hotel will flag this irregularity to the “loss prevention” or “integrity,” and someone will have a closer look at the account.
It would be better if IHG would first give you a warning before they suspend your account and forfeit the points.
Although I don’t believe that IHG Rewards would automatically audit accounts with million + points, but all these cases that we have seen are from readers with significant account balances. It makes you wonder?