This week’s Compensation Clinic case comes from a Singapore Airlines flight from Paris with technical issues with the entertainment system control.
I wrote last week about my transit experience in Singapore that was mildly put interesting.
The control panel on the A350 wasn’t working correctly and couldn’t turn on/off the flight attendant call button and the overhead lights. The system was reset a couple of times, but the issue didn’t go away.
I said that was not an issue because I can press the button on the overhead when I need something and asked the FA to write up the problem so that it gets fixed in Singapore. However, the cabin service manager insisted on getting my email address and said I would get an email shortly.
The email for a S$200 voucher came through while I was still in transit.
I prefer not having someone checking with me every few minutes on a long flight. I much prefer using the FA call button if I need something.
I ended up working most of the flight (I had a short nap) and didn’t check if there were any other issues with the entertainment system, as I only had the moving map on.
It seems that I should be able to use this voucher to order something from the Duty-Free that is delivered on the return segment from Singapore.