This week the Compensation Clinic series visits the Hilton Paris Charles De Gaulle Airport that I have stayed at several times without issues, but there were two on my most recent stay.
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You can access Hilton Paris Charles De Gaulle Airport here.
READ MORE: Hilton Honors Rate & Bonus Points Offers
Here’s what went wrong:
1. AC Insufficient
The room was way too hot when I got in. I turned the AC to the max with the lowest possible temperature, and there was hardly any cool air coming out.
I waited for few minutes, and nothing was happening with the in-room temperature. I picked up the phone and asked to speak with the MoD.
Apparently, this is a known issue at this hotel, and I was given a new room promptly that was already cool when I got in.
2. Check-out
Somehow my rate had tripled from the one that I had booked. The agent at the front desk just said that it was the rate I had booked that I counterargued and asked him to look at the reservation history.
He then realized that the rate difference issue, but he couldn’t adjust it. So why do they have a person working at the front desk who cannot fix billing issues?
He had to get Front Desk Manager to deal with the problem, and I was becoming somewhat irritated at this point, as I had a car waiting.
I told the lady that I would open a case with Guest Assistance regarding these two issues. She said that she could deposit 10,000 points for the inconveniences that I agreed.
Conclusion
It seems that this Hilton has issues with the AC based on the cursory look I had afterward on TripAdvisor and Google. So perhaps not the best idea to allocate the hot rooms for Diamond members?
I’m not particularly eager to waste my time due to the poor maintenance of the hotel and improperly trained employees. So it is time to try out another hotel in CDG when I have an overnight transit next time.
The rate increase is likely due to the room change on the previous night. The MoD didn’t correctly move the reservation with the booked rate but instead pulled up a current one for the upgraded room type.
Also, the hotel’s executive lounge is still closed. They plan to reopen it once they hit a roughly 60% occupancy rate.
“Somehow my rate had tripled from the one that I had booked.
The agent at the front desk just said that it was the rate I had booked that I counterargued and asked him to look at the reservation history.
He then realized that the rate difference issue, but he couldn’t adjust it.
He had to get Front Desk Manager to deal with the problem, and I was becoming somewhat irritated at this point, as I had a car waiting.
I told the lady that I would open a case with Guest Assistance regarding these two issues. She said that she could deposit 10,000 points for the inconveniences that I agreed.”
10,000 points for a billing error (noticed BEFORE paying) that could have been solved just by receiving the correct invoice by email?!?
“I told the lady that I would open a case with Guest Assistance regarding these two issues”
The first issue has been solved quickly.
The second one could have been solved just after your departure, as the hotel obviously has your email and credit card number.
But I guess you are happy with your 10,000 points …
I don’t leave a hotel before I have a settled folio in my hand.
Lack of trust is a philosophy of life.
As far as I’m concerned, I made the opposite choice, and I don’t think I regret it.
Once, at the former and regretted InterContinental De La Ville, as Rome was suffering from a general power outage due to a massive and sudden summer thunderstorm, I could not pay for my stay at time of check-out (it was not even possible to get the bill as computers could not work for a while).
The receptionist asked the permission to charge my credit card later, which I obviously accepted without a problem.
Why being a loyal Royal Ambassador if not to trust a five star hotel?
I jumped in my cab and headed to the FCO airport without even thinking there could be any problem.
Well, is far to be the same. IMO
Well, is far to be the same. IMO
Hotel check-out
Not possible to get the invoice
Loyal customer with confirmed reservation at specific rate
The only difference I see is trust (and opening “a case with Guest Assistance regarding these two issues”).
The difference you didn’t saw: you were unable to act differently while he did by choice.
You’re right.
Without any formal guarantee and alternative on the short term, I made the choice of trust.
You’re right.
Without any formal guarantee and alternative on the short term, I made the choice of trust.
Since Nicholas from Paris stays in IHG properties and not Hilton, he shouldn’t comment. “Royal Ambassador” hahahaha! “RQ: Has IHG Further Devalued Points?” YUP!
I am not sure I understand how your comment relates to what was said previously
All Hilton hotels and marriotts in Paris are on the same level
Lmao. They most certainly are not.
I have used the new-ish HIX after issues at CDG Hilton and have been happy
I stayed there recently too and my choice would have been the HIX if I didn’t have a Hilton free night certificate to use up.