A LoyaltyLobby reader forwarded us an email that they had received from an InterContinental hotel noting that it promotes a Hilton affiliated hotel.
Here’s the email:
The link on the page resolves to Hotel Camille Paris (Tapestry Collection by Hilton ) Instagram info page that links to its page on Hilton’s website.
The email was sent by Matthieu Quet that appears to be the general manager of both hotels, according to his Linked profile.
Per IHG’s website, the InterContinental Paris – Champs-Elysées Etoile or InterContinental Paris – Avenue Marceau (same hotel – two different names) is currently closed and accepts reservations from December 1, 2021. The Hilton property is open, welcoming guests.
The email contains the above GDPR note that I believe is in clear violation of the EU law. You don’t accept to receive commercial advertisements from the hotel owner if you stay at the InterContinental regardless if they share the same General Manager. The reader had stayed at this InterContinental once seven years ago!
It is not uncommon for owners to have hotels affiliated with more than one chain, and usually, you only come across this if you end up being “walked” (they tend to move you to another of their properties).
During the pandemic, there were few instances when the owner was selling several brands but consolidated all the guests at one of their hotels (not good).
Regardless of what Mr. Quet’s intentions were, I am sure that an email such as the one above is in clear violation of the hotel’s franchise agreement with IHG and the InterContinental brand.