In early September, I had a brief transit from Paris to Phuket in Singapore. However, I was merely guided from the arrival to the departure gate because the flight from Europe took longer because of the Afghan airspace closure.
On Saturday night, I had a longer transit in Singapore. As a result, I had a chance to “experience” the waiting area that Singapore Airlines has in place for transit passengers, and unique “Premium Waiting Area” reserved exclusively for Singapore Airlines PPS Club, First and Business Class passengers, and Lufthansa & Swiss HON, First & Business Class passengers.
Star Alliance Gold members in the economy don’t have access to this “exclusive” space.
I previously covered the absurdity of the gate-to-gate transfer that I experienced in September.
Bangkok to Zurich Transit Experience on Singapore Airlines
Singapore bound passengers deboard first, which is extremely difficult to understand for some passengers. You have to give the SQ crew and the ground personnel credit for their patience. Why can people not SIT until their row is called?
You are then given a GREEN wrist band and taken to the Waiting Area. This time we took the train.
Gate Waiting Area
You are then “processed” to the Gate Waiting Area. The person manning the entrance has the passenger list for each flight.
People standing here are waiting to be escorted to their departing flights
You can use these vending machines to purchase food and beverages.
There was a special area for two transit hotel guests.
Premium Waiting Area
You can access Premium Waiting Area if you are a Singapore Airlines business, a first-class passenger, or a PPS Club member. Also, Lufthansa & Swiss HON Circle, business, and first-class passengers have access.
It is just an expended gate area with a few couches used by some people to have a nap.
You can supposedly use this service to order food.
Not sure if they announced my name because it was not brought to the table that I indicated when placing the order.
It was borderline hilarious when the airport employees tried to keep a straight line when we were walking and that everyone was ordered to stand in a preassigned spot on the carpet when waiting to board the intra-terminal train.
There is likely a separate lounge for Singapore originating passengers, and perhaps even for those coming from the “clean” countries.
I just have the same feeling as a month ago that the airport setup is not sustainable for much longer. Other airports that handle connecting traffic in the Middle East and Europe are all back to regular business when it comes to transit facilities and lounges.
You should not spend more than three hours in this makeshift area for transit passengers. Do yourself a favor and transit through another airport or book an airport hotel in Singapore.
Many of the SQ’s evening flights, even in business, are meal light assuming that you have already eaten in the lounge. They should have modified the onboard service to account for this ground “lounge” disaster.