Many Marriott members have complained that their Bonvoy account doesn’t reflect the correct number of elite years used to determine one’s lifetime tier with the program.
Marriott corporate has claimed that the lifetime years on the accounts are correct, while customer service has had various answers from that they are added later or that they cannot correctly count them.
You can access Marriott’s page for lifetime status here.
READ MORE: Marriott Bonvoy Rate & Bonus Points Offers
A reader’s lifetime year count had advanced by one overnight:
Previous
Now
Mine:
I have no idea how Marriott has come up with these year counts, as they are off by a lot.
Here’s our previous coverage about the lifetime years issue:
- Marriott Bonvoy Claims To Have Corrected Lifetime Years Count On Member Accounts
- Marriott Bonvoy Customer Service Response Regarding Adding Lifetime Years In 2021
SPG used to send out a fantastic lifetime kit!
Starwood Preferred Guest (SPG) Lifetime Platinum Kit With Map
Conclusion
Let’s hope that Marriott has now added the missing year(s) to Bonvoy members waiting for them.
It just baffles me how inconsistent Marriott has been when it comes to this issue. They have officially claimed the entire time that there is absolutely no issue, and now at least, some members have seen the count advance by a year.
totally agree. Useless the first time they confirmed the year but the wrong status then they revised it but no changes in the lifetime years. I dont think they do just for some VIP but not for the majority SPG was glorious these guys are useless
Thanks for the occassional reminder on this issue. Unfortunately my account is still at 9 (for the last 2 years…). I haven’t been too worried about it since I am Titanium anyways. I hope it finally gets corrected soon…
As I reported previously I have it in black and white by Marriott that I joined 2015 with the first year of Platinum even they can’t read their own records but was revised to Platinum from Gold. Despite I am still Lifetime Silver I think they prefer Americans not the rest of the world. So I will see what happens I wrote many email in the end you have to go to court. They are gangsters and their custom service is basically not existing if you are not VIP. With almost 800 nights you are nothing no value for Marriott. Better go to Hyatt harder but better. I just will no the min. I know they won’t give me lifetime Platinum they are American cheaters
Nope, my account not fixed yet.
In my case, it was not solved.
I made many complaints to Marriott, they never gave me a solution. They are extremely useless.
For me the problem occurs with the merger of SPG and MR, where they were not “added” correctly.
My account was updated with one year yesterday.The account has not been updated since Feb 2020 although I have been Titanium Elite.
To my welcome surprise, mine got updated yesterday too.
Mine was all messed up, earlier. I had achieved LTP, but it wasn’t reflected in the app or website. I contacted Marriott and they told me don’t worry, they had my full history and the correct counts, but it just wasn’t updated in the app / site yet–but they were working on it. Then, a few months later, I got an e-mail telling me that they had been incorrect about having the correct count, and I had NOT achieved LTP yet. I contacted them again to ask what was going on, and they said they had made a mistake earlier when they said I had achieved LTP, but they were going to credit me with an extra year as a courtesy for their mistake. I agree they had made a mistake, but it wasn’t that they had miscommunicated, it was that they had miscounted. It was all just very confusing, because not only were their numbers off, but their communications were contradictory. But in the end, I eventually got my LTP recognized, so I decided to just leave well enough alone. Switching more and more of my stays to Hyatt anyway.
As I pointed out above, their communication has been all over the map when it comes to these lifetime years. You get five different answers to three questions.
Complained like 2 or 3 times to customer care to no avail like months ago until I gave up on them. To my surprise, they just added the missing year to my account. Happy they finally fixed the issue.
I was hoping that maybe with COVID they might offer the chance for Lifetime Titanium once again to lure travelers but unfortunately no such luck, stick kicking myself for that one. I do have to say from my most recent Marriott stay that ended on Monday, November 1st the points posted within 3 days and this put me at Ambassador level. I did receive an email informing me of this status milestone on Thursday, November 4th. So very impressed with the turnaround. Now to see how much of a difference Ambassador will make on my trip next month where I have submitted a suite nights request.
I don’t think that it has much of a difference on SNA clearance. However, higher-end properties (think of St. Regis, Luxury Collection, Ritz-Carlton) are where you may see noticeable differences over PLT or Titanium.
Good to know about the SNA clearance. However, I do often stay at Ritz Carlton hotels and upgrades really depend upon how booked they are. As a titanium I usually get upgraded if they are not sold out. I am staying at a Luxury Collection next spring so lets see about the SNA clearance, if I get it I will be thankful but definitely not expecting it.
Good to know about the SNA clearance. However, I do often stay at Ritz Carlton hotels and upgrades really depend upon how booked they are. As a titanium I usually get upgraded if they are not sold out. I am staying at a Luxury Collection next spring so lets see about the SNA clearance, if I get it I will be thankful but definitely not expecting it.
To me what really sucks is that they got rid of the SPG lifetime titanium benefit, which Would give you higher status than lifetime Platinum. But everybody from the old school SPG now has higher status than Marriott lifetime benefits if they achieve that before Marriott shut it down. I tried to get Lifetime titanium after they shut down the program, and was refused. So my solution is to spend somewhere else.
SPG was so far superior and benefits and service, to the Marriott standard. And sadly we are finding that rather than the Marriott all rising to the SPG standard, the SPG standard is starting to descend to the Marriott standard.
Still it would be nice to be lifetime titanium to have better status than lifetime platinum. But there it is. The honest truth is that Hyatt treats their guests much better than Marriott, and has a much better reward program. Very difficult to get lifetime status, but it’s so much better as a hotel chain that Marriott will lose 30 or 40 days a year from me.
And I agree with the other comments that Marriott customer service really sucks. They are unbending, not always friendly, and pretend to be powerless to help…
It seems that the people that have the most problems are those that were with SPG and the merger was a total mess for those members. Marriott IT really did a number on that and sorry to hear that members are still have issues with their accounts.
If it’s in your favor why complain.
my account froze with two years missing. I sent proof that two elite years were lost, and received an answer that they checked and according to their data everything fits. while not providing any evidence, unlike me. I regret very much that at one time I did not choose another chain of hotels ((
I don’t think that Marriott pays too much attention to the proof that members have sent them regarding missing years based on emails from readers.
Probably they don’t care at all, whether your proof or that you are right. Their answer is short and stereotyped “we are right, but you are not. Good luck, rather book your stay with us.” I’m sure this is a scam on their part, which they know very well. They just take advantage of impunity and the fact that the client will not go anywhere from them.