A LoyaltyLobby reader forwarded an email that Conrad Chicago’s General Manager has sent out to guests with future reservations.
The email states that the hotel is suspending operations, and there is no indication when the hotel would be open again. Also, Conrad Chicago is not bookable for any future date on Hilton’s website. So, is the hotel gone for good?
You can access Conrad Chicago here.
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Copy of the Email that the hotel is sending out:
Dear Valued Guest,
As a result of the novel coronavirus (COVID-19), the hospitality industry is experiencing an impact to business that will require Conrad Chicago to suspend hotel operations.
We understand that you have a confirmed reservation at Conrad Chicago. At this time, Waldorf Astoria Chicago would be happy to welcome you during your preferred stay dates and honour the same room rate. If you are planning to travel to Chicago at this time, please contact Waldorf Astoria Chicago prior to November 20th, 2021 to transfer your reservation. Please email your name, confirmation number and arrival date to WAChicago.Reservations@waldorfastoria.com, and the hotel will respond confirming your stay details within 5 business days. If your plans have changed, please let us know and we will ensure your reservation is cancelled.
Thank you for your understanding.
You cannot book the hotel for any future date.
Something must be going on with this hotel because they otherwise wouldn’t completely close reservations for any future date.
The reader noted in his email that their two previous reservations were moved to Waldorf Astoria as well. It is nice that Conrad has arranged to have the rate honored at another Hilton-affiliated hotel in the city.
Big city hotels are hurting the most because conventions and business travelers are still scarce, while leisure travel has rebounded soundly in the US. It would be sad to see Conrad Chicago cease operations.