Marriott Bonvoy offers current members to share their points with others such as friends and family but in order to complete such transaction some detailed steps need to be followed.
While allowing these transactions in principle the account from where the points are to be drawn from needs to be in good standing and all transactions have to go via the Bonvoy customer service center.
It’s not possible to initiate any such bookings or transactions online or via email as per the terms and conditions of the Bonvoy program. An exception might be possible for Ambassadors who have a personal representative but again no guarantees for that since the official rule is that it has to be over the phone.
Marriott’s phone numbers for Bonvoy customer support can be found here.
The most common request is to book rooms using points for friends and family in order to treat someone to a nice hotel stay.
This is done very easily, however while many programs allow to add a second guest name to be added during the booking process Marriott requires that the room is booked formally in the actual guests name rather than just show as a second guest of the member who might not even be present (Elite benefits are not transferable and a member should actually be present if the account elite tier level is applied to a booking).
Marriott’s support site explains how to book rooms for someone else:
Booking With Marriott Bonvoy® Points for a Friend?
To make an Award Redemption Reservation as a Gift for another Guest using your Marriott Bonvoy® Points:
Please contact Member Support for a number closest to your location
This feature is not available on our website or on the Marriott Bonvoy® Mobile App at this time
You can only use your Marriott Bonvoy® Points to Gift an Award Redemption Reservation to another Guest
You cannot use a Free Night Award Certificate to book a Room for another Guest
If the Guest is a Marriott Bonvoy® Member you can Gift the Points they need directly to their Marriott Bonvoy® Account
This would be a clean booking and usually the guests Bonvoy number can be added at the same time. It’s not a requirement to do a points transfer as a go between step as this would require to then log into the other persons Bonvoy account and do the actual booking.
If the purpose is to just move some points the another option is indeed to transfer points to another members account which can then be used as that person sees fit.
Marriott outlines the steps for this process on their website as follows:
How Do I Transfer Points To Another Member?
You can transfer your Loyalty Points to another Marriott Bonvoy® Member’s Account, but only by contacting us via phone directly.
There is no fee for transferring Loyalty Points to another Marriott Bonvoy® Member’s Account
To contact us, please visit our Customer Support Page for a number closest to your location
Before contacting us to transfer your Marriott Bonvoy® Loyalty Points:
The Account Holder requesting the Transfer must provide the Membership Number of the Points recipient at the time of the Marriott Bonvoy® Point Transfer Request
Both Accounts must be in good-standing and have each been open for at least thirty (30) days with Qualifying Activity, ninety (90) days without Qualifying Activity
The minimum Transfer amount is 1,000 Marriott Bonvoy® Points
You can transfer up to a maximum of 100,000 Marriott Bonvoy® Points, per calendar year, to other Accounts
A Member can receive up to a maximum of 500,000 Marriott Bonvoy® Points, per calendar year, from other Member Accounts, as long as the Accounts are in good-standing and have each been open for at least thirty (30) days with Qualifying Activity, ninety (90) days without Qualifying Activity
Miles and Elite Night Credit cannot be transferred between Member Accounts
Both solutions are quite customer friendly. The amount of points a member can send or receive is reasonably high. There are no strict conditions attached to either booking rooms for others or to transfer points.
In comparison other programs such as IHG don’t allow these things. With IHG Rewards Club you have to pay in order to move points to another account and booking in the name of other people isn’t an option they offer. You can add another persons name as a second guest when placing a points booking and make a notation, hoping the hotel will let the person check in.
Hyatt allows both points transfers (with a complicated and lengthy form that has to be signed and sent in by both members) as well as bookings for other people including the popular Guest of Honor feature for Globalists.
Back when SPG was still around they did allow members to pool their points but only if they share the same address. While some including myself have done that over the years these transactions were rarely between members who actually lived together but people rather adjusted their address sometime around the time these transactions took place. I’m glad Marriott takes a more liberal approach here and allows for such transfers without playing games.
Coming back to Marriott, the requirement for points transfers is that the account has to be open for at least 30 days in case there has been a qualifying transaction yet (could be a stay or even just a dining transaction at a restaurant) or 90 days without such activity. With this measure Marriott wants to mitigate fraud and avoid members opening fresh accounts and then pooling purchased points to skeet the annual purchase limit among other things.
Since I recently booked a hotel room for a friend of mine at the JW Marriott in Dubai and he didn’t need the points I decided to give this a try and called up Marriott in order to complete the transfer from his account into mine (with his blessing obviously). My balance was updated within a few minutes although as per the agent it can take up to 24 hours for the points to post.
Marriott Bonvoy members with an account in good standing can transfer their points to another members account or alternatively book a room in their name as well. Both transactions require a quick call to the Marriott Bonvoy customer care team.
I have successfully completed such a transaction this week after receiving some reader questions about this topic recently and it was really easy. The entire process was completed within a 6 minute phone call. It makes sense to use this feature to consolidate accounts between family and friends if someone has little to no use to them. Like in the case of my friend who is usually a Hyatt person but had to stay at a Marriott for business purposes. Rather than just checking in without a loyalty account I suggested to just sign up for one and book a Luminous rate to get decent on property benefits.