Today we have an interesting Reader Question concerning Singapore Airlines KrisFlyer and problems when entering the Star Gold membership number with Star Alliance partners such as Turkish Airlines.
Singapore Airlines KrisFlyer (like most other programs) has previously extended the tier status of members, and if this case is indicative, it might be that there has been some snafu in the extension process.
The reader messaged me showing the boarding pass of Turkish Airlines that reflected only silver status despite the online account showing and producing a valid Star Alliance Gold level until March of 2022.
The TK check-in agent wasn’t exactly helpful and didn’t hand the passenger a lounge voucher for their contract lounge either despite being able to show a valid QR code from the KrisFlyer app.
Since Hamburg has a Lufthansa Lounge, I suggested going there and just showing the Gold Card on the KF application, which worked well.
The reader encountered the same problem with Turkish Airlines on the return to Stuttgart yesterday, but the ability to verify with the app worked well this time both at check-in as well as at the TK Lounge in Istanbul.
After returning home, the reader immediately lodged a complaint with Singapore Airlines, to which a response is still pending:
What happened here?
It’s hard to say who is at fault for these errors without trying the card at another carrier again to see if the same issue persists at other airlines as well or if this is an isolated problem with Turkish Airlines.
There shouldn’t be any reason why the status isn’t correctly displayed as Gold. The reader hasn’t been Silver for several years, and this was a newly purchased ticket, so impossible for an old status to be stuck on the record.
One possibility would be that during the tier extensions, something went wrong in the KrisFlyer system, and despite displaying KrisFlyer Gold, it was never updated as Gold in the Star Alliance database. In this case, SIA will have to troubleshoot and find a remedy.
A reader faced problems when trying to use the KrisFlyer Star Alliance Gold card with Turkish Airlines on two different flights with the status reflecting as silver rather than Gold.
The Gold status was automatically extended by Krisflyer through their membership extension policies last year, but it’s hard to narrow down what went wrong here. The best course of action was actually to contact Singapore Airlines and have them investigate, and maybe the account needs to be reset.