British Airways, the epitome of UK IT incompetence, took down its Executive Club website over a week ago for a system update, and obviously, nothing has gone according to plan.
The Executive Club still shows a message on its website that BA is “improving” and the system is down for “planned improvements.” However, you can sometimes access your account using the BA app.
You can unaccess your BA Executive Club account here.
Sebastian covered the planned outage earlier and also wrote an update last week:
British Airways Executive Club Maintenance Impacting Member Accounts Through 17 November 2021
British Airways Executive Club Still Offline A Full Day Beyond Maintenance Schedule
Conclusion
This is very typical BA IT incompetence.
The airline just paid out millions for consumers affected by the data hack that took place in 2018.
What do you think you’ll get when you outsource critical IT infrastructure to the lowest cost bidder without leaving any adequate competence in-house?
Obviously, something has gone completely wrong when the website is still completely down and the app partially about a week after the “temporarily” account maintenance was supposed to be complete.
It is sad when no one at BA cares if their systems and platforms are up and running. They just don’t care.
What is going on with BA? Why are there no answers? Why is there no outrage from customers?
Fairly simple tbh Darren. What is going on is BA are being BA when it comes to these matters – totally inept and clueless. There are no answers as no one has a clue what it is they’ve c**ked up, how much of it they have or any idea where to even start unraveling the mess they’ve created. There’s no outrage as those of us who are BA FF’s have long know that the words letters / words “BA” & “IT” have no business being placed together other than to laugh and ridicule the notion. Instead we’ll sit back and take a hand out of some kind which is generally how these things pan out with BA.
Would it be nice if they learnt from their, repeated, mistakes in this area – Yes.
Will they – Highly doubtful.
Have we simply learnt to live/ work around their incompetence – On the most part, yes.
The worst part is that they lost some of my flights… no more visible in my booking… they simple disappear without any notification or compensation… And I’m trying to contact the call center but it’s impossible to found somebody free.
Can’t find, literally, ANY award flight availability.
The incompetency is through the roof.