British Airways, the epitome of UK IT incompetence, took down its Executive Club website over a week ago for a system update, and obviously, nothing has gone according to plan.
The Executive Club still shows a message on its website that BA is “improving” and the system is down for “planned improvements.” However, you can sometimes access your account using the BA app.
You can unaccess your BA Executive Club account here.
Sebastian covered the planned outage earlier and also wrote an update last week:
This is very typical BA IT incompetence.
The airline just paid out millions for consumers affected by the data hack that took place in 2018.
What do you think you’ll get when you outsource critical IT infrastructure to the lowest cost bidder without leaving any adequate competence in-house?
Obviously, something has gone completely wrong when the website is still completely down and the app partially about a week after the “temporarily” account maintenance was supposed to be complete.
It is sad when no one at BA cares if their systems and platforms are up and running. They just don’t care.