British Airways has still not managed to correct the issues that plague their website since their IT migration progress started which was supposed to be completed on November 17th.
That day came and went by without any sign of the job being done as far as BAEC Avios functionality was concerned and even though members can no log in again, some functions are still missing.
One notable thing is that various Avios miles transactions from the period of the outage are missing including flights that were operated by British Airways itself.
For example, the return portion for a Geneva-London-Geneva ticket was posted but the flight over to London wasn’t:
The “Claim Missing Avios” option is also unavailable for the time being:
The simple statement:
It’s absolutely unbelievable how long it takes for British Airways to figure out what’s wrong with their website and fix it accordingly. Who in God’s name did they hire for this project??
According to their initial announcement, this matter was supposed to be completed within four days from November 13-17:
Today is November 29th and things are still not back online – a whole twelve days after everything was supposed to be up and running.
The most amazing thing is that there’s very little to no outrage about this in the media or on various online sources. It’s almost like BA’s customers have resigned themselves to the company being a complete mess a long time ago and this is just another cherry on top.
At least you can now use Avios again but at the same time certain credits are missing and you can’t claim the missing Avios either. One reader mentioned he’s missing all the points that would move him to BA Silver (oneWorld Sapphire) that was banking on using for the upcoming holidays.
Very typical conduct by British Airways and their IT incompetence which already resulted in the carrier just paying out millions to consumers who were affected by the 2018 data hack.
Obviously, something must have gone completely wrong when the website is still not functioning properly 12 days after everything was supposed to be ok. I really wonder who they outsourced this project to and how much they paid them for it.
Have you had any experience with BA’s website this week that caused you a headache?