Reader Email: Air France – KLM Deactivates Flying Blue Account?

A LoyaltyLobby reader contacted us about an issue that affects their Flying Blue account that has been deactivated due to “unusual behavior.”

Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access Flying Blue here.

Reader Email:

Flying Blue killed my logon in November.   I had 61,561 miles.   I can’t log in to communicate with customer service.

This email gives no phone number.  When I dial  800-618-0104 I get either a busy signal or a message saying they are too busy, then they disconnect me. As you can see, they sent the message from a “do not reply” email.

I contacted them in November, several times using Facebook Messenger and Twitter. They stated they are busy and will get back to me.  They don’t do anything other than write “log on to the website and talk to customer service.”

I have called KLM customer service in The Netherlands long distance, and still can’t get anyone to take a message from me or answer their phone, there is simply a recording letting me know they have no time for me.

I have a relative flying to Hawaii, to meet me for her 79th birthday, using my Air France/KLM Flying Blue miles.  They killed my login, so I can’t see any schedule changes or upload Covid vaccines, or do anything with my Flying Blue reservation.  I think the email is evil, because it doesn’t give me an email to write to nor a phone number to call, nor an opportunity to reply.

Flying Blue has to be the most user-hostile frequent flier program I have ever had.

Email Form Flying Blue:

There have been occasional issues with Flying Blue disabling member accounts that have just purchased or transferred miles from partner programs.

The only way to get Air France – KLM’s attention, the two airlines behind Flying Blue, is to file a complaint with the DOT Aviation Consumer Protection (you can do it here). It should get Flying Blue’s attention.

Conclusion

Flying Blue is rather aggressive at suspending and deactivating accounts, primarily if no flights have been credited into the program and the miles come from purchases or conversions from credit card partners.

There is no excuse for not providing any customer service for this issue that the reader is facing to have rectified. Many airlines have outsourced their customer service to the US Department of Transportation, which is very unfortunate.