MGM Resorts Loyalty Refresh: Welcome MGM Rewards! (Bye Bye M life)

MGM Resorts is rolling out its M-life gaming loyalty refresh on February 1, 2022, and the program is renamed MGM Rewards.

MGM Rewards members earn points for all their activities at participating hotels, not only the gaming. Members can then use their points for stays, wining and dining, and other hotel expenses. The MGM Rewards will have the same five tiers as M life.

You can access MGM Resorts here.

MGM Rewards Tier Benefits:

See the bottom of this page for the small print.

Here’s the announcement from MGM:

 MGM Resorts is rolling out its reimagined loyalty rewards program, MGM Rewards, on February 1, unlocking unprecedented access for both gaming and non-gaming guests to the Company’s 20+ premier destinations across the country, offering more ways to earn and a host of exciting new benefits.

For the first time, non-gaming customers will join their gaming counterparts and have the benefit of earning a currency – MGM Rewards Points – redeemable for complimentary food and beverage, entertainment, hotel stays and more. All members can now earn Points on nearly all expenditures at MGM Resorts destinations, integrating both non-gaming and gaming activity. In addition to MGM Rewards Points, customers playing slots also will earn Slot Dollars. MGM Resorts’ five member tier levels – Sapphire, Pearl, Gold, Platinum and NOIR – remain in place.

MGM Rewards offers members new and exclusive marquee benefits, including waived resort fees (Gold+), Tier Achievement Travel Credit to Las Vegas (Platinum+), complimentary tickets to MGM Rewards concerts (Pearl+), advanced suite upgrades for up to three nights (Platinum+), access to exclusive tier appreciation events and experiences (Gold+) and 4 p.m. late check-out (based on availability; Platinum+). As an added benefit, MGM Rewards Points and Slot Dollars will not expire for Pearl+ members due to account inactivity.

“MGM Resorts boasts an unrivaled collection of resorts and amenities for our guests from around the world. As every guest experiences our properties in unique ways, MGM Rewards is designed to recognize and reward every member with experiences uniquely suited to their preferences, whether that’s attending an incredible concert, enjoying a world-class meal or staying in a luxury suite,” said Anil Mansukhani, MGM Resorts’ Vice President of Loyalty Marketing. “MGM Rewards was developed as a direct result of customer feedback and now offers more ways to earn, more ways to redeem, and more exclusive benefits at MGM Resorts’ 20+ destinations nationwide.”

MGM Rewards grants members access to MGM Resorts’ entire portfolio of luxury properties in the US from Bellagio, ARIA, MGM Grand and Mandalay Bay in Las Vegas; to Borgata in Atlantic City; Beau Rivage in Mississippi; and MGM National Harbor in Maryland, in addition to many others. Within its award-winning resorts, MGM’s renowned offerings include more than 400 world-class food and beverage outlets, nightlife, best-in-class entertainment at venues including T-Mobile Arena and Dolby Live in Las Vegas, premier gaming floors, and so much more.

Additional program highlights include:

• All members can now earn MGM Rewards Points when they play, stay or dine at all domestic MGM Resorts destinations on directly booked rooms and food & beverage, as well as slots and now, table games. In addition to earning MGM Reward Points, slots players can now earn Slot Dollars (formerly referred to as PointPlay) for their play.
• Non-gaming and gaming members alike will now be able to redeem MGM Rewards Points for a multitude of experiences from hotel stays and food & beverage to entertainment, award-winning spas and more.

• New Tier Advancement Celebration Dinners and access to exclusive tier appreciation events recognize members who reach Gold or above tiers based on 2022 gaming and non-gaming spend.

• Extended earning window – To celebrate MGM Rewards’ launch, Tier Credits earned by members from January 1- January 31 will count toward both 2022 and 2023 Tier Status earning.

• Tier Credit multiplier promotion – As a welcome to MGM Rewards, all members are invited to take advantage of a limited-time 2x multiplier on Tier Credits earned at the Company’s Las Vegas resorts February 1 – April 30, 2022 (at the applicable earning rates). Tier Credits may be earned on all gaming play as well as spend on hotel accommodations, dining and spa services.

• Tier Credits required to achieve each Tier Status remain the same for all tiers with the exception of Pearl which will be lowered from 25,000 to 20,000 Tier Credits required.

• The enhanced MGM Rewards app simplifies the digital experience, allows members to easily review their tier status and benefits, and visualize how they can advance to the next tier. Play and spend are recognized as a single account, making it easy to stay, play and dine wherever and whenever members prefer.

• Smart integration between MGM Rewards and BetMGM, the Company’s leading sports betting and iGaming offering, unlocks even more rewards for MGM Rewards members. Play with BetMGM earns members digital rewards for more BetMGM online play, Tier Credits towards advancing to new MGM Rewards tiers, and access to tailored offers and real-world experiences across MGM Resorts and BetMGM.

• MGM Rewards has partnered with leading brands to bring members even more rewards by land, air and sea. From perks with brands including Hyatt Hotels, Southwest Airlines and Avis Rental Cars to complimentary cruises with Royal Caribbean and Celebrity Cruise Lines, with more on the horizon, MGM Rewards ensures members can enjoy world-class travel experiences even when they’re not at MGM Resorts properties. Additional partnerships with premier brands will be unveiled in the coming months.

Conclusion

MGM Resort and World of Hyatt have teamed up with some reciprocal benefits that should not be affected by this MGM’s program refresh.

I am not personally “invested in” these gaming programs, but I know Sebastian is. So I have asked him if any changes will negatively affect him, and I am eager to find out.

Here is the small print on tier benefits:

1 Offers will vary in terms of frequency, ticket types, number of tickets, location, dates, etc. based on member’s Tier status and spend/gaming activity. Availability of tickets may be limited by capacity or otherwise and are subject to availability. Redemption instructions will be included in offer communication.

2 Applicable daily resort fees will be waived on up to two room reservations per trip when an eligible member books direct, under their name, with MGM Resorts International and his/her eligible MGM Rewards account number is attached to such reservations. To redeem, the eligible member may be required to visit the Front Desk during their stay to confirm eligibility and request waiver of the daily resort fee (e.g., if member advances to eligible Tier level during stay). Not applicable to reservations associated with convention, trade show and/or group sales unless billed to the qualifying member.

3 One (1) Tier Achievement Celebration Dining Experience benefit valid for qualifying member is offered during the current Tier Status Earning Year to each qualifying Gold, qualifying Platinum or qualifying NOIR member who has earned the minimum Tier Credits associated with reaching the applicable Tier Level (and, for NOIR Tier Level, invited to such level during such Tier Status Earning Period) based on spend during such period. Members who receive their Tier Level status through a third-party or other partnership tier match program are not eligible for the benefit. Dining Experience benefit is not awarded based on a member’s Tier Level status as of the beginning of the Tier Status Earning Year. A qualifying member who reaches multiple eligible Tier Levels during a Tier Status Earning Year as described above will receive one such benefit (awarded as a dining credit) for each such level reached. Amount of dining credit for reaching specific Tier Levels is as follows: up to $100 dining credit for reaching Gold, up to $200 dining credit for reaching Platinum, and up to $500 for reaching (and invited to) NOIR. Dining experience must be booked by qualifying member through designated MGM staff (who will apply applicable dining credit to member’s MGM Rewards account). Dining experience must be completed within twelve (12) months after qualifying for the benefit. Valid only at participating MGM-owned dining outlets. The dining credit cannot be used for gratuities, is non-transferable and cannot be redeemed for cash. To redeem your dining credit, you must present your MGM Rewards card at time of payment. Offer may not be used in conjunction with any other offer. Member will not receive the cash value or be compensated in any manner for any unused dining credit (if any) which will be forfeited if not used during the applicable dining experience. MGM reserves the right to modify the amount of the dining credit offered and/or otherwise modify and/or limit quantity/type of items offered (e.g., alcoholic beverages) all of which may vary based on Tier Level reached and other factors.

4 One (1) air travel credit benefit of up to $600 is offered during the current Tier Status Earning Year to each qualifying Platinum member who has earned the minimum Tier Credits associated with such Tier Level during such Tier Status Earning Year based on spend during such period. One (1) additional air travel credit benefit of up to $600 is offered during the current Tier Status Earning Year to each qualifying NOIR member who is invited to NOIR Tier Level during such Tier Status Earning Year based on spend (including earning the necessary Tier Credits) during such period. Accordingly, a qualifying member who earns the minimum Tier Credits associated with both Platinum and NOIR Tier Levels (and who is invited to NOIR) during such Tier Status Earning Year is eligible to receive two separate air travel credits of up to $600 each, totaling up to $1,200, subject to these term and conditions and the MGM Rewards Rules. Members who receive their Tier status through a third-party or other partnership tier match program are not eligible for the benefit. Air travel credit is not awarded based on a member’s Tier Level status as of the beginning of the Tier Status Earning Year. Air travel must be booked directly by qualifying member and travel must be completed within twelve (12) months after qualifying for the benefit. Travel itinerary must be in the name of such qualifying member. Air travel credit will be reimbursed based solely on the paid ticket price (including upgrades, but excluding luggage/baggage fees, pet fees, etc.) of the qualifying member’s ticket and of his/her guest(s) reflected on proof of purchase if all on the same single travel itinerary and in the name of such qualifying member. Costs, fees and expenses associated with obtaining and/or using airline points, miles, etc. to obtain air transportation are not eligible for reimbursement. Qualifying members will not receive the difference (if any) between the offered maximum air travel credit amount and the actual paid cost of the ticket(s). Qualifying member must provide designated MGM staff with a copy of receipt and other required documentation at least one week prior to scheduled hotel check-in day. Air travel credit will be awarded in the form of MGM Resorts International resort credit (or as otherwise determined in MGM’s sole discretion) that can only be used during the Las Vegas hotel stay associated with such trip. Resort credits are valid at participating MGM Resorts International destinations in Las Vegas only and can be used for hotel accommodations that are booked directly with MGM Resorts International, and select food and beverage, nightlife/entertainment, retail merchandise, and spa services. Resort credits cannot be used for gratuities and gambling. To redeem your resort credits, you must charge the expense to your room at the outlet or other participating location. Resort credit is non-transferable and cannot be redeemed for cash. Member will not receive the cash value or be compensated in any manner for any unused MGM Resort credits which will be forfeited if not used on trip as set forth herein. Credits must be used prior to guest’s checking out of hotel. Subject to MGM Rewards Program Rules available at mgmrewards.com/rules.

5 One (1) cruise benefit is offered during the current Tier Status Earning Year to each qualifying Platinum or qualifying NOIR members (valid for such qualifying member plus one (1) guest and subject to availability) who has earned the minimum Tier Credits associated with Platinum Tier Level or who is invited to NOIR Tier Level during such Tier Status Earning Year based on spend during such period. Accordingly, a qualifying member who earns the minimum Tier Credits associated with both Platinum and NOIR Tier Levels (and who is invited to NOIR) during such Tier Status Earning Year is eligible to receive both a Platinum and NOIR cruise benefit. Unless otherwise indicated, cruise must be booked during the applicable Tier Status Benefit Year (2/1 – 1/31) for travel completed within three (3) months after such period. Length of cruise and cruise destination will depend upon member’s earned Tier Level status and recent MGM Resorts spend and gaming play. Members are responsible for transportation to/from cruise embarkation and final disembarkation locations. Certain restrictions, fees and limitations apply. Subject to additional terms and conditions available at mgmresorts.com/royalandcelebritycruises