LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Reader Email: How To Find National Emerald Club’s Non-participating Locations?

by John Ollila
January 28, 2022
Reading Time: 3 mins read
2

A LoyaltyLobby reader sent us a question regarding an issue that they are having with National’s Emerald Club, which refuses to give a rental credit due to the location being non-participating.

Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access National here.

ADVERTISEMENT

Here’s the message from the reader:

I just wanted to let you know about an issue I had with National car rental and that they don’t seem to want to fix.

I have an elite status with them and rented a car at the Dubai airport in September. I found out later from the branch that they don’t participate in the Emerald program and therefore they wouldn’t give any credits for the rental.

I contacted the National customer service and turns out that no list of participating locations is available anywhere!!

The customer service agents were confused and completely unhelpful sending pre-worded messages that made not sense..

We were in touch with National’s parent (Enterprise Holdings) that provided us with the following list:

Where can I earn Emerald Club rewards:

  • United States and Canada
  • Asia Pacific: Australia, Cebu, Guam, New Zealand, Palau, Saipan
  • Europe, Middle East and Africa: Albania, Armenia, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Georgia, Greece, Hungary, Iceland, Israel, Ireland, Italy, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Netherlands, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, United Kingdom
  • Latin America and Caribbean: Argentina, Aruba, Barbados, Belize, Brazil, Cayman Islands, Colombia, Costa Rica, Curacao (Netherlands Antilles), Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Paraguay, Peru, St. Barthelemy, St. Maarten, Suriname, Tortola, Trinidad & Tobago, Uruguay

Where can I redeem Emerald Club program free days:

  • United States and Canada
  • Asia Pacific: Australia, Guam, New Zealand, Palau, Saipan
  • Europe, Middle East and Africa: Czech Republic, France, Finland, Germany, Ireland, Spain, Italy, Portugal, Switzerland, United Kingdom
  • Latin America and Caribbean: Argentina, Aruba, Belize, Brazil, Cayman Islands, Colombia, Costa Rica, Curacao (Netherlands Antilles), Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Paraguay, Panama, Peru, St. Barthelemy, St. Maarten, Suriname, Tortola, Trinidad & Tobago, Uruguay

Note from the spokesperson:

Our member/customer services team does have access to information regarding the availability of Emerald Club at National Locations and should have been able to provide this information to the customer. We apologize for the miscommunication.

Additionally, we are working on adding updated information regarding the locations to our website. I’ve included that information here for you. It’s also worth noting that, as it is in this case, there is a small number of our franchise countries that do not yet participate in the program.

Right now approximately 12 out of our more than 90 countries and territories are not in our Emerald Club program. However, we are continually working to update that on a regular basis.

National’s Emerald Club T&Cs are 200 Pages Long!

Download (PDF, 1.9MB)

Conclusion

It is a bit of a minefield when it comes to getting credit for international rentals with many car rental companies. However, there is no excuse not to flag that a location is a non-loyalty program participating during the booking process.

When I lived in the US back in the 2010s, I mainly rented from National due to Emerald/Executive Aisle access and plentiful promotions (free rental days that I used for one-way rentals).

Previous Post

Airfare of the Day [Business Class] SAUDIA Athens to Manila from 774€

Next Post

Iconic Luxury Hotel Villa Kennedy, a Rocco Forte Hotel in Frankfurt, Germany Closes As Of April 1, 2022

Related Articles

Alaska Airlines & Qatar Airways Frequent Flier Partnership Launch December 15, 2020

Reader Question: Where To Credit Qatar Airways Business Class Flights?

John Ollila
February 6, 2023
3

A LoyaltyLobby reader sent us a question about where to credit Qatar Airways flights in business. Readers are encouraged to...

Conrad Gift

Status From Hilton Honors Diamond Fast Track valid Through March 2024 Or 2025?

John Ollila
February 4, 2023
9

Last month, Hilton launched several status fast tracks for Silver, Gold, and Diamond members to renew their status in 2023....

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

John Ollila
January 30, 2023
26

A LoyaltyLobby reader sent us a message about why Marriott allows hotels to misquote their prices and use a fictitious...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

The US Will Finally Ban Resort & Destination Fees?
Travel News

The US Will Finally Ban Resort & Destination Fees?

February 8, 2023
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Marriott Hotels To Avoid If Complimentary Breakfast Is Important
Marriott Bonvoy

Marriott Hotels To Avoid If Complimentary Breakfast Is Important

February 6, 2023
IHG Rewards Club Buy Points 75% Bonus Sale Through February 25, 2021
IHG Rewards Club

IHG One Rewards Bonus Points & Rate Promotions February 2023

February 7, 2023
IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023
IHG Rewards Club

IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023

February 8, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

Airfare of the Day [Business Class] TAP AIR PORTUGAL New York to London from $1,842

Airfare of the Day -Business Class- TAP AIR PORTUGAL New York to London from $1,954

February 8, 2023
Best Western Rewards Up To 16,000 Bonus Points February 6 – May 7, 2023

Best Western Rewards Up To 16,000 Bonus Points February 6 – May 7, 2023

February 6, 2023
British Airways Begins Codesharing Select Airlink Flights

British Airways Begins Codesharing Select Airlink Flights

February 8, 2023
IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023

IHG One Rewards Points 100% Bonus Sale + Increased Limit Until March 21, 2023

February 8, 2023
Airfare of the Day [Business Class] ETIHAD Manila to New York from $2,502

Airfare of the Day -Premium Economy- BRITISH AIRWAYS London to New York from £650

February 2, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents