Customers getting increasingly irritated over the new American Express Centurion Lounge at Los Angeles International Airport (Tom Bradley Terminal) as the lounge has been shut down since June of last year and shows no signs of reopening.
According to the initial American Express Platinum Concierge statement, there were extensive repairs required at the facility that took several months to take care of but we’re now eight (almost nine) months after it was first closed. What the hell is going on?
This is extremely disappointing for those travelers who were looking forward to using the Centurion out of LAX Tom Bradley Terminal for international departures. It’s also a very bad look for Amex that cries total disregard for paying customers and incompetence at that.
Especially since Amex has a huge advertisement in the terminal, including a display that says the lounge would be “Reopening Soon” but that has been there for quite some time already:
When I departed on my ANA flight two weeks ago I would have loved to visit the Centurion lounge to at least have a look at it but still nothing. Another fail for the Amex paperweight in my wallet.
I did end up at the Star Alliance Lounge for 20 minutes instead:
The First Class section of the Star Alliance Lounge was nice enough though the catering was absolutely disappointing and the Tom Bradley Terminal appeared like a ghost town in the height of the pandemic.
I’ve visited many airports in the last few months and most of them were pretty lively. No idea why the international terminal at LAX which still has a lot of flights has almost all outlets shut down and exhibits such as apocalyptic feel?
We had a reader question about the club in November and it’s really unbelievable that absolutely nothing has happened since:
It’s unclear what caused the lounge to suddenly close its doors in the first place but what’s going on there right now is nothing but a bag of excuses from American Express. We’re nearing the one-year anniversary of this club lounge and most of this time it has been closed.
The Centurion® Lounge at Los Angeles International Airport is temporarily closed due to building repairs. We apologize for the inconvenience and look forward to welcoming our premium Card Members back soon.
The TBIT can be accessed via intra-terminal connector from other LAX terminals as well but it’s quite a hike as the airport is a monster.
American Express card members have only one other lounge option when departing from LAX which is the Delta Skyclub but only when flying Delta, and guests incur an additional charge.
Since there is no timeline for when the Centurion lounge will open again it might be best to consider this ahead of time and make other arrangements or arrive as late as possible for your flight.
The Centurion Lounge at Los Angeles International Airport is still closed due to building repairs which began in June of last year. Amex representatives promised that the facility would be reopening in “late 2021” which obviously didn’t happen.
No details have been given on what caused these alleged repairs or when the facility will finally reopen. Maybe it’s all just an excuse to keep it closed and save costs? I just stopped by there for a minute to take the picture. In the meantime, two other guests walked by and were quite upset about the lounge being closed. Come on Amex, see to it that this lounge opens because your customers are really getting irritated!