LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

British Airways Kicked Top Barrister And Family Off A Flight After Nanny’s Downgrade Leads To Argument During Boarding

by Sebastian Powell
February 13, 2022
Reading Time: 6 mins read
30

British Airways is currently embroiled in a public row with a well-known barrister in the UK whom the airline kicked off a flight after an argument ensued about a downgrade in the QC’s party.

The lawyer and his family were en route to Italy and had their nanny with them on the same booking to care for the children but due to an overbooking situation, British Airways decided to downgrade the lady’s seat to Economy and only notified the passengers about it at the boarding gate.

From media reports, the situation must have then gotten out of hand and another argument ensued once the passengers were on board to the point of the captain demanding the removal of the entire party.

ADVERTISEMENT

In an interview with the Daily Mail the passenger outlines the situation and (rightfully) blames British Airways for the situation.

A high-flying barrister and his family were escorted from a British Airways flight by armed police after arguing with cabin crew when they refused to let the children’s nanny join them in business class.

Charles Banner, QC, 41 left the plane accompanied by his two children, aged 1 and 4, their mother, Tetyana Nesterchuk, and their nanny as officers looked on.

The family found themselves grounded after boarding BA flight 2578 from Heathrow Airport to Turin last Thursday for a week-long skiing holiday.

Matters became heated after Mr Banner was informed that the children’s nanny had only been allocated a seat in economy when he arrived at the boarding gate.

Mr Banner paid for business class tickets, but his nanny had been downgraded because BA oversold the flight.

When he asked cabin crew if she could join them in business class, because he and the children’s mother wanted to work during the two-hour flight, Mr Banner claims BA plane staff were ‘rude’ with one commenting: ‘You wish.’

The debate raged as the plane started moving from the stand, prompting the pilot to turn it around and insist that he would only fly until Mr Banner and his family had been removed. The flight was delayed by 90 minutes.

Mr Banner, 41 told MailOnline: ‘If BA had told me that the nanny could not sit with us in business then we would not have travelled and could have got a later flight. But they only told us that when we got to the boarding gate.

‘I behaved perfectly but I was challenging the cabin crew because it was the right thing to do. The pettiness and vindictiveness of the staff caused this. I was being very polite about the whole thing.’

He added: ‘It was a very upsetting event for all of the family and the way we were treated was appalling and in contrast to over 15 years of pleasant experiences on BA flights as a regular customer.’

Mr Banner claimed that even though there was a spare seat close to him in business class, cabin crew staff insisted that nanny could still not sit in it and help look after his children, prompting him to inform them that he had made an official complaint about their conduct while still on the plane.

‘We kept asking for an explanation and the cabin crew kept telling us again and again in response that we would be compensated, repeatedly gaslighting us by ignoring our request for an explanation as to why the spare seat could not be used.’

He added: ‘I indicated to the cabin crew that I had made a complaint about their behaviour to BA. Rather than apologise, the cabin crew then asked the pilot not to fly either the two kids aged 4 and 1, their mother, the nanny or myself, which was a gross over-reaction to our understandable upset at how we had been treated – most likely to provide the cabin crew with cover against the complaint that I indicated I had made about their behaviour.’

After leaving the plane, Mr Banner says that he was forced to book into a hotel close to Heathrow because of his young children, as it was getting late. The family then took a taxi to Gatwick Airport the following day and booked new flights to Turin with Easy Jet. …

Mr Banner said: ‘In accordance with standard protocol in a situation where passengers leave a plane and return landside, the police escorted our family back through immigration. They made clear that this was just standard protocol and that no offence had been alleged or committed.’

A spokesman for BA said: ‘We do not tolerate disruptive behaviour and the safety of our customers and crew is our top priority.’

There is a whole mix of situations here. The Daily Mail article is full of personal and professional photos of Mr. Banner which might be nice for illustrative purposes but really don’t contribute anything to the matter.

For one, airlines downgrade and even deny boarding to passengers every day. That’s a common procedure due to the industry standard of overbooking flights. One can argue about how ethical this is even with compensation schedules in place. If you try to cancel or change a flight yourself you’re usually told no or be charged a hefty fee. The airline is allowed to do so for peanuts, maximizing their profits.

Apparently, the passengers were only told about the situation at the gate. I think it would have been reasonable to get this done at check-in or page them at the lounge and possibly alternative arrangements can be made. Leaving this until boarding always causes bad situations, not only here.

The situation then escalated because the passenger said there was a spare seat available and he asked for the downgraded companion to be moved back to Business Class (same seat as Economy either way). I’m not sure if he referred to the empty middle seat which is really the only difference in European Business Class. These are not “seats” in the sense that they can be occupied. They’re essentially just space. Why would BA downgrade a passenger and pay compensation when there was in fact a functioning (non-defective) seat available after all?

The whole thing escalated into an argument to the point where the pilot got involved and ordered the removal of the passengers. I wouldn’t put it beyond the realm of possibility that the surly attitude of many BA crew members has also contributed to the situation. Although at the same time the pictures in the Daily Mail don’t exactly cry Mr. Nice Guy either and most attorneys are by nature a confrontational and argumentative breed. It just comes with the job.

Either way, the result was that all were kicked off the flight and instead of being in Italy 2 hours later they’d have to trek over to another airport, stay at a hotel and fly EasyJet the next day. Does EasyJet have Business Class? It’d have probably been better to just let it go and just get compensated later on. What exactly is the nanny supposed to do during the flight?

I think this just escalated by all involved parties pushing each other to breaking point with the result that the passenger had no flight and the airline incurred a delay plus bad press.

Just this month British Airways new CEO vowed to restore the airline to old glory. Not sure if this is the right way.

Email From BA’s Boss: “To our loyal customers”

Trying to avoid BA entirely in the future is certainly not a bad idea but probably difficult being based in London and having a lot of business travel. It’s really a shell of the great airline it once used to be, thinking about when Concorde was still around. Good old times!

Maybe this wouldn’t have caused such a media stir hadn’t the lead passenger been a QC and the person affected by the downgrade wasn’t his nanny, paired with some elitist behavior. Do I think it’s elitist that he expects the staff he paid Business Class for gets her Biz seat? No. Should he have handled it another way and dealt with compensation later? Yes. It’s a two hour short-haul flight in BA’s crappy European Business Class. Not a long haul to Asia in International configuration. But of course once people hear someone having money, power and can afford to travel with a nanny everything gets ripped out of context for the sake of jealousy and sensationalism.

Conclusion

British Airways has kicked a passenger and his party off a flight from London to Turin after an argument broke out over why the lead passenger’s childcare staff was downgraded to Economy Class. The pilot eventually requested the removal of the whole family before leaving Heathrow with 90 minutes delay.

This wasn’t a great outcome for anyone. British Airways handled the situation badly. Downgrading a passenger is bad enough but breaking up a party is even worse. I wonder if the lead passenger has BAEC status? If the PNR belonged to a Gold (OW Emerald) member then it shouldn’t have been touched for a downgrade, to begin with. Happens every day though and there’s very little you can do about it other than refusing to fly or filing a lawsuit for monetary compensation later if necessary.

Maybe it’s time to look into legislation on whether carriers should still be allowed to oversell cabins.

Previous Post

Compensation Clinic: Air France Delayed Luggage

Next Post

Airfare of the Day [Business Class] TAP AIR PORTUGAL Paris to New York from 936€

Related Articles

FT: “BA boss pledges to rebuild its reputation for premium service”

British Airways Continues Ticket Sale Ban Ex-London Heathrow Through August 15, 2022

John Ollila
August 2, 2022
2

British Airways has extended its short-haul ticket sale ban for flights through August 15, 2022. Theoretically, this should only affect...

UPDATE: British Airways Clawing Back Avios Earned In 2019! (RESOLVED)

UPDATE: British Airways Clawing Back Avios Earned In 2019! (RESOLVED)

John Ollila
July 27, 2022

While American Airlines recently posted member AAdvantage miles select members earned through AAdvantage eShopping in 2019, BA was doing the...

Airfare of the Day [Business Class] ONEWORLD Frankfurt to Chicago from 1,693€

Airfare of the Day [Business Class] ONEWORLD Frankfurt to Chicago from 1,693€

Freddo Zabaleta
July 19, 2022
1

Today’s Airfare of the Day goes to American Airlines and their basic season business class non-discountable fares for round trip...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Surprise Free Night From IHG Rewards Club?
IHG Rewards Club

IHG One Rewards Secret Award Flash Sale

August 7, 2022
Reader Question: Are Complimentary Cruise Offers Really “Free” And How Do They Work?
Cruises

Reader Question: Are Complimentary Cruise Offers Really “Free” And How Do They Work?

August 8, 2022
Ritz-Carlton Reserve Now Marriott Bonvoy Participating
Marriott Bonvoy

Marriott Bonus Points & Rates Update August 2022

August 7, 2022
Go Hilton Employee And Friends & Family Rate Plan Changes For 2022
Hilton Honors

Go Hilton Employee And Friends & Family Rate Plan Changes For 2022

January 17, 2022

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • American Airlines – AAdvantage
  • Travel News
  • United Airlines – Mileage Plus
ADVERTISEMENT

All Categories

In Case You Missed It

Suite Saturdays: 1-Bedroom Terrace Pool Villa @ Regent Phu Quoc, Vietnam

Suite Saturdays: 1-Bedroom Terrace Pool Villa @ Regent Phu Quoc, Vietnam

August 6, 2022
Top Hotel Promotions August 2022

Top Hotel Promotions August 2022

August 9, 2022
Airfare of the Day [Premium Economy] SINGAPORE AIRLINES New York to Bali from $1,222

Airfare of the Day [Premium Economy] SINGAPORE AIRLINES New York to Bali from $1,222

August 2, 2022
Marriott Worldwide 20% Off Escapes Through September 4, 2022

Marriott Worldwide 20% Off Escapes Through September 4, 2022

August 3, 2022
It’s Back: Air France-KLM Flying Blue Buy Miles 100% Bonus Sale Through August 18, 2022

It’s Back: Air France-KLM Flying Blue Buy Miles 100% Bonus Sale Through August 18, 2022

August 7, 2022
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2022 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2021 LoyaltyLobby.com - Site & Contents