A LoyaltyLobby reader sent us a question regarding IHG’s Best Price Guarantee and whether it matches lower prices.
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Question From The Reader:
I would like to ask bout IHG Best Price Guarantee. I’ve booked a room under Best flexible rate, on booking com the same room with the same rules for cancellation is much cheaper(ca 100AED).
But, my claim was rejected because it was not Advance Saver rate (which is cheaper then best flexible).
Is it how it should work?
These best price guarantee programs WERE good at keeping hotels honest when chains would match lower prices on third-party websites quite freely.
This is, however, no longer the case.
Best Price Guarantees or Promises have become a marketing tool without true backing because of all the small print involved and the time it takes to process them (days).
Here’s the important part of the IHG BPG:
Book. To be eligible for the Program, you must have a confirmed reservation made through an IHG direct channel, such as an IHG website, call center or the mobile app. The reservation must be booked using the “Best Available” search feature to find the lowest rate available for the chosen room type.
You must book the LOWEST price available for the same room type on IHG’s website, even if it is prepaid when the third party one is flexible.
You cannot compare flexible rates to flexible rates if a lower non-flexible rate is available for bookings on IHG’s website. Insane, right?
The dirty secret is that you can always find a lower price for pretty much any hotel on 3rd party sites, and good luck getting the price guarantee promises honored.
I used to make a few claims here and there, and I especially liked the program from Starwood that only compared the room type and the total price. Sometimes the reply time was also excellent (an hour or two). I have given up trying to do BPGs because they are mostly a waste of time, but you can save significantly if you get them approved.
Have you had luck with hotel Best Price Guarantees lately?