LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Reader Email: InterContinental Dubai Festival City Charges $131 For Bathroom Amenities?

by John Ollila
June 13, 2022
Reading Time: 4 mins read
25

A LoyaltyLobby reader sent us an email and question regarding bathroom amenities that they had been charged $131 at Intercontinental Dubai Festival City.

Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access Intercontinental Dubai Festival City here.

ADVERTISEMENT

READ MORE: IHG One Rewards Rate & Bonus Points Offers

Email From The Reader:

Please find attached below email I received from Intercontinental Hotel Festival City Dubai, UAE charging me for bathroom amenities AED 480.00 (USD 131.50) and my reply to them.

Which is self explanatory.

I received a call from one of hotel staff who apologized and promised to refund the amount. But so far, I haven’t received the refund yet.

I need your advise on how to approach the IHG higher management and negotiate a deal.

Let me know your thoughts and your feedback plus your charges if any.

Email Reader Received From The Hotel:

Greetings from Club InterContinental Dubai Festival City.

First and foremost, I would just like to thank you for being a Diamond Royal Ambassador and for being one of our most loyal guests.

Kindly find the attached Invoice payment for the Bathroom Amenities of 10 bottles amount of 480AED was approved and confirmed to be charged to your card.

Should you need any further assistance, please do not hesitate to contact us.

Wishing you a safe flight.

Looking forward to welcoming you back again!

Reader’s Reply Ambassador Service Center:

Yesterday after check out from Intercontinental Festival City Hotel Dubai, I received a call from the hotel informing me that some Bathroom amenities (shampoo, conditioner etc..) are missing from the two bedrooms suite, me and my family stayed from 3-6 June 2022. And I need to pay immediately AED 480.00. I was in aircraft ready for takeoff and couldn’t hear clearly and thought that may be kids have broken something in the suite and and I authorized the payment through my Amex Centurion card registered with the hotel. I also asked the staff called me that if he knows that I’m IHG Royal Ambassador and he confirmed by saying the he knows and he thanked me for the loyalty.

Later I checked with my family and they told me that they liked amenities placed in the bathroom (shampoo, conditioner etc..) and asked the house keeping guy if they can have more of it to take it home.

House Keeping person told them that they may take whatever in the bathroom and the stuff is not sold by hotel. Moreover the staff helped them removing the shampoo bottles.

In my 30 years with different hotel, no hotel charged me ever for taking away bathroom amenities. And in last 25 years with IHG this is the first time I’m charged for this kind of goodies kept for customers. This a cheap way of earning profits from guests.

I demand that the charge of AED 480.00 is removed immediately from my credit card.

I still have the option to dispute this transaction through American Express cards co.

Conclusion

On a recent trip, a friend of mine liked (must have been Conrad) bathroom amenities so much that they decided to empty part of the pump bottle into a takeaway water bottle (just an idea).

Hotels used to have relatively large disposable bottles in the club rooms and suites, but those are now mostly replaced by these pump bottles.

I would not expect to be able to take these without a charge, but it would make sense for the hotel to offer guests the ability to buy them if they like the product a lot or give them as a parting gift.

There must have been a misunderstanding between the housekeeping personnel and the hotel’s accounting.

I would keep the email to the Ambassador service center concise, and it can often take a week or two for the refund to show up in your credit card account (depends on how the hotel processes these internally).

Previous Post

Lufthansa Miles&More 1.5X Status & HON Circle Miles For Lufthansa Group Flights Through December 31, 2022

Next Post

Airfare of the Day [Business Class] FINNAIR Stockholm to Dubai from 451€ OW

Related Articles

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

John Ollila
February 4, 2023

IHG has started to promote new hotels that have recently opened in the Middle East, India, and Africa. IHG One...

IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

John Ollila
January 31, 2023
23

IHG has launched a new Gold and Platinum fast-track offer, valid for sign-ups through April 30, 2023. IHG One Rewards...

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

John Ollila
January 31, 2023
1

IHG has extended a discount offer for Mastercard cardholders in participating hotels in Singapore, Thailand, Vietnam, Korea, Indonesia, Malaysia, Philippines,...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023
Travel News

Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023

February 2, 2023
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
The New MGM Rewards Program Is Now Live, Displaying New Benefit Table
MGM MLife

MGM Rewards Just Completed Its Annual Member Tier Downgrades, Hyatt Rematch Possible

February 2, 2023
Go Hilton Employee And Friends & Family Rate Plan Changes For 2022
Hilton Honors

Go Hilton Employee And Friends & Family Rate Plan Changes For 2022

January 17, 2022
Airfare of the Day [Business Class] TURKISH AIRLINES Jakarta to New York from $2,142
Airfare Of The Day

Airfare of the Day -Premium Economy- SINGAPORE AIRLINES Singapore to New York from $1,375

February 3, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

January 31, 2023
IHG & Mastercard 15% Off Middle East, Africa & Maldives Until December 31, 2023

IHG & Mastercard 15% Off Middle East, Africa & Maldives Until December 31, 2023

January 29, 2023
Japan Plans To Lower Covid Categorization From 2 To 5 On May 8, 2023

Japan Plans To Lower Covid Categorization From 2 To 5 On May 8, 2023

January 29, 2023
Marriott Cuts Bonvoy Points & Elite Qualifying Nights Earnings In Half At Protea Hotels On March 1, 2023

Marriott Cuts Bonvoy Points & Elite Qualifying Nights Earnings In Half At Protea Hotels On March 1, 2023

February 1, 2023
British Airways Versus Trip.com – Who Has Better Price?

British Airways Versus Trip.com – Who Has Better Price?

January 30, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents