The CEO of TAP sent out an email on Monday to apologize for what took place in Lisbon over the weekend when more than 100 flights were canceled and passengers were left stranded with no EC 261/2004 mandated care.
The latest trend in aviation has been these emails from the CEOs and boards that have flooded our email inboxes over the past week; Air Canada (read more here), Delta Air Lines (read more here), and Lufthansa (read more here).
You can access TAP here.
Here’s the email:
There is a reason why many believe that TAP stands for, half-jokingly, Take Another Plane, considering how unreliable the airline has been to the point that the German court seized its bank accounts in the country for not paying court-mandated settlements.
I like Portugal, but only fly TAP if there is no other choice and getting to the destination is of no importance.
Also, if something goes wrong, you are pretty much left on your own to sort things out, although this has applied to most airlines recently.
I hope TAP can get its house in order after collecting more than €3.2B in state aid.