There are often reasons to extend your stay, or you may have already checked out before finding out that you need to stay an additional night or two.
I was scheduled to take a train inside Finland in late June, only to find out that some track work was delayed, and my direct train ride was turned to train-bus-train with a significant likelihood of multiple issues.
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I had already checked out from the Hilton Helsinki Strand and left my bags at the front desk. While on a lovely walk, I got a message that the train I was supposed to be on was delayed and would include a bus ride too.
The track work was to be completed overnight, so I stayed at the hotel for an additional night. I made a new reservation before getting back to the hotel. The front desk thanked me for making it easy for them (no need for them to extend the reservation from which I had already checked out).
However, most of the chains often have issues with back-to-back reservations. Sometimes the revenue is correct, but the nights are not, while other times, you may only get points and nights for the second reservation and nothing for the first.
I am unsure how Hilton does it, but their stays do post correctly.
The first stay was posted while I was still at the property, and I correctly got base points, a Diamond bonus, and triple points per the current offer.
The second stay was first posted with 0 points, like most of the stays first post for 12 or so hours.
Stays 1 & 2 Merged
The following day, the Hilton system combined the stays, withdrew the points from the first stay, and correctly posted the entire two stays for the second one.
Getting base points, nights, and promotional points posted for back-to-back stays (at the same hotel) is usually problematic.
Often it is the number of nights that is not correct that is not usually an issue for me. Unfortunately, it usually takes more time to fix these with customer service than they are worth.
I am glad that Hilton manages to post these correctly. Why others still cannot?