There have been some developments with Thai Airways and the travel vouchers the company previously issued to travelers who were unable to take their trip due to the pandemic (and TG not flying anymore).
Those who previously agreed to have the value of their booking transformed into a travel voucher rather than pursue a cash refund right away now have the option the apply for a refund nevertheless (within two years from now).
Furthermore, Thai Airways has extended the expiration date of these vouchers through December 31, 2023 to give extra flexibility to those who still opt to keep the vouchers.
You can access the Thai Airways website with the instructions here.
Refund your THAI Travel Voucher.
From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here.
1. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher.
2. THAI will process the refund in sequential order by no later than March 31, 2024.
3. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan.
So the good news is you will now be able to get your money back. The bad news is that it’ll take another two years (or up to two years, but better prepare for the worst) in order to receive the funds.
This was a solution THAI came up with in their business rehabilitation plan to at least offer something to passengers who got burned by the airlines grounding.
The other option is to just keep the voucher and use it.
Redeem your THAI Travel Voucher.
THAI is pleased to extend its validity up until December 31, 2023. For customers who hold a travel voucher, The validity will be automatically extended without the need to directly contact us.
Simply follow the instructions below on how to use your THAI Travel Voucher to make your next booking.
THAI Travel Voucher redemtion Period : 18 February 2022 – 31 December 2023
Here are some instructions of how to apply your travel voucher to a booking:
Keep in mind you can book flights up to a year before the actual travel date.
For someone who is planning to travel either way I say (and said before) that applying for and using the travel voucher is the easiest and most straightforward way to use and retain the funds THAI owes you.
It would be very cumbersome to track your refund for years, keep in mind we’re already two years past the date when the pandemic started and TG stopped most of their international services.
In fairness we also have to take into consideration though, that THAI did start regular flights again since late last summer (2021) when the Sandbox model started and as of January 2022 quarantine has been adbandoned entirely.
With a bit of flexibility nobody really had to lose their money unless they steadfastly refused to fly or couldn’t make Thailand work. In any case, receiving a voucher from a carrier that was practically toast and filed for reorganization at a bankruptcy court is a lot more than many other passengers got whose airline went bust.
Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Any remaining value (if any) will be refunded to the passenger by March 31, 2024 as stipulated in the business rehabilitation plan.
Usually I’d always advocate to pursue a cash refund either through chargeback or other means. If this proves complicated or impossible then try the next best thing and a travel voucher wouldn’t be the worst possible option. Especially for a mainstream airline such as THAI. Thankfully people didn’t lose every penny with Thai Airways coming out of this “reorganization” and it was always unlikely that TG would go completely bust.
In the very least a new company would have been formed overnight and taken over operations but such transactions tend to burn a lot of customer goodwill if people get burned too badly. The way it’s currently being handled is the right thing to do.