Read & Weep: American Airlines Has Now Converted All 500-Mile Upgrades To Loyalty Points

As American Airlines AAdvantage previously announced, they have now changed the way elite upgrades work for their tier members and that includes the elimination of the 500-mile upgrade certificates.

American has now removed these upgrades from the AAdvantage accounts and converted them to loyalty points (250 per certificate), however, members with PAID upgrades are eligible for a cash or miles refund.

This move by American AAdvantage is controversial as members have in some cases spent many years accumulating their e500 vouchers which often didn’t even clear in recent years and hence many, including myself, had quite a few of them piled up.

Now all these are going to be converted to 250 loyalty points each, and let’s remember that it takes 30,000 points to even reach AAdvantage Gold. In other words, this conversion bonus is nothing but useless lip service.

American announced this action back in February when John first wrote about it:

Since then, the program has, in fact, offered members who called in in order to inquire about their purchased e500 upgrades the following compensation options:

• $40 cash refund per e500 upgrade certificate
• $40 travel voucher refund per e500 upgrade certificate
• 5000 AAdvantage miles per e500 upgrade certificate
• 250 Loyalty Points per e500 upgrade certificate (same as everybody else)

Obviously, it’s very lucrative to convert the purchased upgrades to miles. 5000 miles for a $40 investment is an awesome deal that I’d take any day but this was only offered for upgrades purchased until the announcement of the change.

On the face of it, members won’t lose anything even with their upgrades going away, as upgrades are now entirely compimentary. It still leaves a bitter taste when things are being taken out of an account without anything of tangible value being returned.

You can access the respective website of American AAdvantage here.

All those customers who earned their upgrades by flying American Airlines (4 upgrades per 10,000 miles) will receive nothing but 250 loyalty points:

All I got for my 29 e500 upgrades after this are 7250 “Loyalty” Points. It’s absolutely useless for my purposes.

For one, I’m already Lifetime Gold as Million Miler in the AAdvantage program. The Platinum level requires 75,000 points, this would give me just 10% of the required amount. I have moved on from actively collecting AAdvantage miles for a long time already.

If there are attractive awards, then I just transfer some Marriott points or purchase the miles outright. It’s much easier to achieve Emerald status with other programs such as British Airways Executive Club.

Conclusion

American Airlines AAdvantage just swapped the e500 upgrades in member accounts permanently to loyalty points in the amount of 250 points per upgrade.

Those members with upgrades that were purchased with cash or miles rather than earned by flying can contact AAdvantage Customer Service to ask them for an appropriate refund offer which will most likely be identical to the values I mentioned here (face value refund in cash or 5000 miles per upgrade).