LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Compensation Clinic: No Functioning A/C (+ other issues) at Castillo Hotel Son Vida, a Luxury Collection Resort (Mallorca)

by Freddo Zabaleta
August 28, 2022
Reading Time: 4 mins read
20

This week’s compensation clinic case comes from a stay I had this past month of June at the Castillo Hotel Son Vida, a Luxury Collection Resort in Mallorca, Spain .

Photo: Marriott Bonvoy

Remember that you can always email us, send a message via Facebook, Twitter, or Instagram, and include photos. We’ll try to cover Compensation Clinic cases regularly.

You can access Castillo Hotel Son Vida here.

ADVERTISEMENT

READ MORE: Marriott Bonvoy Rate & Bonus Points Offers


What happened?

Last June I booked 5 nights at the Castillo Hotel Son Vida, a Luxury Collection Resort in Mallorca. The main resons to choose this property, on the posh suburs of Palma, was their advertising of their recently renovated rooms and their adults-only policy. The room was booked on points right before the dinamic pricing award came into effect, so we could lock a nice 30,000 points per night rate, with the 5th night free.

Our first issue arised right before our arrival to the property. As Bonvoy Platinum members, one week before our check-in date our room showed at the Bonvoy app to be upgraded from their Classic room to a Deluxe room. While we were waiting for our MAD-PMI flight (that was heavily delayed), our room type went back to a Classic room. Thinking it may be a glitch on the app, I decided not to pay attention at the moment.

We ended up arriving to the property around 11 PM, after about a 3 hours flight delay. At check in, the front desk agent confirmed us that effectively we had not been upgraded and that there were no upgrade options available for our stay. He was not able to explain why the app showed us as upgraded until just a few hours before. We were tired after a day of traveling and we decided to give it a pass and just go to our room and sleep.

When we get to our room, it was pretty clear that it was not a “renovated” room: it didn’t look anything near to the pictures on the website. Also it was a bizarre configuration: the room had two bathrooms, one regular and one accessible. It didn’t take us long to realize that the air conditioning was not working. The room thermostat was marking 26,5 C and did not move from there. This temperature added to the very high humidity made it almost unbearable inside the room.

We inmediately called the front desk, and we were informed that there were no maintenance technicians available at that time, and that the hotel was fully booked for that night, so a room change was not possible. The best they could offer was to bring us a fan to the room. The fan was so full of dust when it arrived to the room it was disgusting!

At that point we were very upset on how our stay was going, so I decided to take a look at other hotel options in the area, just to find out that the island was sold out for that weekend. It was a bank holiday in Germany and all hotels nearby were fully booked.

The next morning was no better: almost a 30 minute wait to be seated and offered coffe at breakfast. After a quick chat with the F&B manager, she called the front desk manager, who came to our table. We exposed all the issues experienced in less than 24 hours and manifested our intention to shorten our stay and go somewhere else. The manager was very apologetic and asked us to give them a chance to ammend their faults.


The manager’s response

We thank you very much for your loyalty as a  valued Bonvoy Platinum Elite Member and apologize for the inconveniences with the air conditioning. Our  engineer has checked it and we do hope that tonight you will  enjoy a  lovely night.

Due to a  bank holiday in some European countries we did not had yesterday the  option to grant you the well deserved upgrade. As spoken with our  Hotel manager, we are happy to inform you that from tomorrow we have a lovely suite with breathtaking views overlooking the bay of Palma

We will post 10.000 additional Bonvoy Points for the inconveniences .

Please do not hesitate to contact us for any further information you may need.

With our best regards

RAMON BALLESTER
FRONT OFFICE MANAGER

Castillo Hotel Son Vida

C/ Raixa, 2 – Urbanización Son Vida, Palma de Mallorca, 07013, Spain
T + 34 971 493 493 | F + 34 971 493 494

The manager upgraded us to their Loewe Suite, a 100 sq.m. suite for the rest of our stay, and the 10,000 points offered were quickly deposited in our Bonvoy account.


CONCLUSION

Issues are bound to happen when you travel, but the most important is how, as in this case, the manager addressed these issues. The spectacular upgrade and the service from then on was top notch and we ended up having a great stay, despite of the first night.

Previous Post

Brace Yourselves: Lufthansa Is Cancelling Thousands Of Flights For The Winter Schedule

Next Post

Reader Email: Hilton Try To Avoid Giving Best Price Guarantee Using Cheap Trick

Related Articles

Reader Question: When Do Marriott Bonvoy’s 2,000 Bonus Points Per Brand For Co-Branded Cards Post?

Marriott Bonvoy Has Finally Posted Some Of The Fall/Winter Credit Card Promotion Points (Incorrectly In Many Cases)

Sebastian Powell
January 27, 2023

Marriott Bonvoy previously ran a campaign for co-branded credit card holders, offering 2,000 Bonus Points per brand from September 21...

Marriott Bonvoy 1,000 Bonus Points & Double Elite Qualifying Nights February 7 – April 23, 2023

Marriott Bonvoy 1,000 Bonus Points & Double Elite Qualifying Nights February 7 – April 23, 2023

John Ollila
January 23, 2023
12

Marriott has now released its first promotion for 2023, valid for stays between February 7 – April 23, 2023. Marriott...

Marriott Hotels Now Sharing Elite Check In Numbers At Front Desk?

Marriott Hotels Now Sharing Elite Check In Numbers At Front Desk?

John Ollila
January 22, 2023
34

Many of us have lately complained about how hotels have been unable to provide or have been stingy regarding benefits...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
UPDATE: Hilton Honors “Tier Last Call 2023 Promotion – Fast Track“ January 1 – March 31, 2023 (Updated Links )
Hilton Honors

UPDATE: Hilton Honors “Tier Last Call 2023 Promotion – Fast Track“ January 1 – March 31, 2023 (Updated Links )

January 26, 2023
Japan Entry Experience Through Sapporo’s New Chitose Airport January 2023
Travel News

Japan Entry Experience Through Sapporo’s New Chitose Airport January 2023

January 25, 2023
German Members Of Parliament No Longer Receive Complimentary Lufthansa Senator Status As Of This Year
Lufthansa - Miles & More

Lufthansa Miles&More Offers One Year Senator Extensions For 1400 Euro, Free In Greater China

January 26, 2023
Hilton 25% Off Airline Staff Rate Plan
Hilton Honors

Hilton 25% Off Airline Staff Rate Plan

January 26, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

Compensation Clinic: American Express Platinum Design Card Ordering & Shipping Problems

Use Your $200 American Express Platinum Airline Credit With United Airlines Travel Bank

January 23, 2023
Airfare of the Day –Business Class- SKYTEAM Madrid to Toronto from 1,374€

Airfare of the Day –Business Class- SKYTEAM Madrid to Toronto from 1,374€

January 26, 2023
Japan Entry Experience Through Sapporo’s New Chitose Airport January 2023

Japan Entry Experience Through Sapporo’s New Chitose Airport January 2023

January 25, 2023
Wyndham Rewards Award Category Changes February 22, 2023

Wyndham Rewards Award Category Changes February 22, 2023

January 24, 2023
Suite Saturdays: Marvelous Suite @ W Osaka

Suite Saturdays: Marvelous Suite @ W Osaka

January 21, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents