A LoyaltyLobby reader sent us a question regarding getting points credited from IHG Premier Credit Cards from Chase to their IHG One Rewards account.
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READ MORE: IHG One Rewards Rate & Bonus Points Offers
Message from the reader:
Priority Club still has not credited bonus points given each stay from several months ago nor my Chase CC points from last month. They are pushing me away quickly. It is not fixed.
Called the Priority Club Diamond line and had a pleasant discussion about crediting my missing points however, they were not able to assist with my missing Chase points but they promised to call me back.
IHG has been very quiet about the system hack that was done using an extra secure Qwerty1234 password:
There has been no communication to the IHG One Rewards members or the press about the current state of the system recovery. They, however, must be struggling if there are issues posting points from their affiliated credit cards:
I just went through my IHG account and what deposits there have been from Chase. Points are missing from the card spend for September, and zero communication from Chase or IHG.
Not sure what IHG’s marketing and communications department is doing?
They are not forthcoming about what is going on, stay silent, and members are deservedly dissatisfied. Not ok.
I will give them a couple more months to get the systems up and running before contacting Chase about the missing points that I am sure they claim to have transferred to IHG.
Let’s see. It shouldn’t be this difficult.