Over the years the posting of Diamond Amenity and other bonus points have been erratic to say the least. Normally, I just wait until I have 5 to 10 stays to correct and then do them all over a phone call. Apparently Hyatt is now offering a 50% bonus if one needs to call and have the amenity points posting corrected. This is retroactive for stays from mid-October.
Sometimes it makes sense to choose airline miles instead of Hyatt points for stays. This especially when they have airline related bonuses going on and the stay is a one nighter. Diamond amenity never posts automatically when the airline miles are chosen. These needs to be posted manually by Hyatt GoldPassport customer “service”. Occasionally you might get a representative who is not aware of the fact that stays that are posted as miles are also eligible for Diamond amenity points. If that happens, the best way to correct the situation is to ask to speak with a supervisor.