Our Compensation Clinic this week comes from a reader who stayed at the Residence Inn By Marriott Orlando Convention Center this week and didn’t receive his bed type as booked.
Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here every Sunday.
We reported in December (read more here) that Marriott’s W hotels were moving away from loved Bliss products and introducing Momo that you can buy from Walmart and Amazon.
Marriott PR released a press release about this change this Wednesday. We would like to know what our readers think of this? Do they prefer Momo over Bliss?
Marriott Bonvoy launched Escapes last year that replaced Last Minute Escapes that were available for a few months. Marriott previously had eBreaks while SPG had its Hot Escapes.
Members save 25% while the non-member discount is capped at 20%. These Escapes are valid seven days a week at resorts and Friday to Sunday at city hotels. You must book them by Sunday. Escapes are available for bookings every other week.
Marriott Bonvoy, previously Marriott Rewards members too, have been eligible for an extra elite night yearly if they have had their birthday on file.
A LoyaltyLobby reader forwarded us a message that Bonvoy had sent after asking for the night due to a birthday in January 2020. This gift has now been “paused.”
Welcome to our weekly video review on hotel suites and rooms around the world! This week’s edition features the Marvelous Suite, a 84 m2 1-bedroom, high floor suite at W Bangkok.
Remember that besides following us on Facebook or twitter, you can also subscribe to our YouTube channel for up-to-date content on hotel video reviews!
It is always nice when you come across in-room amenities that demonstrate that someone has been thoughtful and creative.
Sheraton Maria Isabel hotel in Mexico City delivered the amenity above on New Years’ Eve this year to select guests staying at the hotel (my friend had to request his).
Marriott Bonvoy has been unstable ever since the Marriott Rewards and SPG program merged back in August 2018 due to outdated IT implementation (and perhaps Accenture too).
Several readers have contacted us over the past couple of days about their account irregularities associated with award reservations. You should monitor your Marriott Bonvoy account for excess withdrawals.
Hotel News Now was reporting yesterday that the owner of eight hotels in Europe, of which four are Marriott affiliated will change in 2020.
Dedica Anthology, part of Autograph Collection, hotels in Rome, Budapest, Prague, and Venice will become part of NH Collection, NH Hotels, or Anantara.
Marriott Bonvoy introduced the Annual Choice Benefit for members that reach 50 and 75 nights in a calendar year to the combined program in 2018. SPG had these for years, while Marriott Rewards members didn’t have anything similar.
Marriott Bonvoy sometimes forgets to email eligible members after they reach the night requirements to select the award, but you can do it using the link below. If a member doesn’t make a choice, Marriott will choose the Suite Night Awards as a default option on January 15 February 18, 2020 (the date has been pushed back by a month).
Welcome to our weekly video review on hotel suites and rooms around the world! This week’s edition features the Luxury Suite, a 1-bedroom, king bed suite at JW Marriott El Convento in Cuzco, Perú.
Remember that besides following us on Facebook or twitter, you can also subscribe to our YouTube channel for up-to-date content on hotel video reviews!
Marriott Bonvoy Members should check out their accounts as the 15 Elite Qualifying Nights from their American Express Cards (and possibly Chase cards too?) have just posted for 2020.
U.S. Credit card customers of the new Marriott Bonvoy products issued by American Express and Chase are entitled to a whopping 15 Elite Nights per year which is a huge advantage.
Marriott Bonvoy introduced their Annual Choice Benefit-options for members that reach 50 and 75 nights per calendar year and members have to choose an option until January 15th before the Suite Night Awards will be deposited by default.
John wrote about his experience with the Suite Night Awards earlier this week and I decided to do a bit more research into other options before choosing these rather useless certificates.
Marriott Bonvoy launched Escapes last year that replaced Last Minute Escapes that were available for a few months. Marriott previously had eBreaks while SPG had its Hot Escapes.
Members save 20% while the non-member discount is capped at 15%. These Escapes are valid seven days a week at resorts and Friday to Sunday at city hotels. You must book them by Sunday. Escapes are available for bookings every other week.
