Marriott Rewards Gold & Platinum Member Elite Benefit Downgrade At EDITION Hotels

Marriott Rewards Gold & Platinum members have been eligible for $25 room service or spa credit in lieu of lounge access at (so far not very successful) EDITION hotels.

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Now Marriott has enhanced this away on its latest Marriott Rewards Terms and conditions change.

Compensation Clinic: Marriott Manila

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A LoyaltyLobby reader emailed me a copy of the complaint that he had sent to Marriott customer service after one night stay at the Manila Marriott (airport hotel).

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Here’s the complaint letter to Marriott:

Marriott Rewards Terms & Conditions Changes Regarding Account Closures

Marriott has updated the terms and conditions of its Marriott Rewards program on September 17, 2013. Nothing has been communicated to program members.

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The changes mainly deal with the situation where Marriott would like to cancel the member’s rewards account.

Marriott Thailand 50% Off Voucher Deal

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Marriott properties in Thailand are offering 50% off of one night stay until July 31, 2014. All you need to do is to sign up for Marriott’s Thailand email list.

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Note that the discount is likely from the highest available rate and is not always available. You can, however, save quite a bit if there is availability for a date that you are looking at.

Marriott Rewards Thank You-Offer For Elite Status Extensions

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Marriott Rewards has again been sending out Thank You-offer for those that are quite close to extending their Gold or Platinum Elite status with a shortcut offer.

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Marriott Rewards Gold requires 50 nights and the Platinum status 75 nights yearly. On the above example that LoyaltyLobby reader forwarded me, Marriott is willing to extend the Platinum status for 60 instead of the usual 75.

Top Hotel Promotions September 2013

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Autumn is in full swing (or spring for those in the Southern Hemisphere) and there is a very nice mix of promotions from all the major hotel chains.

Hyatt has finally launched a new promo after taking quite a few months off. Here are my top five for this month.

1. InterContinental Hotels Group Big Win or China Dream (Greater China) + Other Promos

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IHG Rewards Club “Big Win” Fall 2013 Promotion Default Option

Marriott Rewards Rewarding Events Terms & Condition Changes

Marriott Rewards has a Rewarding Events program for meeting and event planners. They get points for arranging meetings and events at Marriott properties. All hotel chains have similar programs and I have been planning to write about them.

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Now, Marriott has made some changes to the terms and conditions of the program that mainly affect Meeting Planners that work with government paid and funded events.

Compensation Clinic: Missing Platinum Amenity (Points) Baltimore Marriott Waterfront

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Marriott Platinum members are eligible for the Platinum arrival gift that used to be either food and beverage amenity of 500 points. This changed this summer for F&B credit or points (read more here).

The Platinum arrival gift is covered under Marriott’s elite guarantees ( read more about Marriott guarantees here). Platinum members are eligible for $100 in cash in case of non delivery. I wrote about recently how I collected $100 for non-delivery (read more here).

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LoyaltyLobby reader emailed me about Platinum amenity points that the property (Baltimore Marriott Waterfront) had failed to post to his account.

Hotel Promotions Update (Q3) September 2013

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Here’s the monthly update on current hotel promotions. There are very interesting China Dream and Big Win promotions for IHG Rewards Club members.

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Hyatt has finally launched a new promotion for up to 50,000 bonus points and Starwood has Take Two promotion that you can combine with their Aeroplan bonus miles offer.

Marriott Taste of Gold/Platinum Elite Challenges Discontinued

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Marriott has discontinued their Taste of Elite Challenges (Gold/Platinum fast track offers) effective sometime late August, 2013, that was very fast route to status with Marriott Rewards. You can read more about these former offers here.

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Marriott confirmed this by email:

Marriott Mobile Check In Now Available At 300 Locations In North America

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Marriott has launched mobile check in at 300 locations in North America. You can choose your arrival time, get notified when your room is ready and pick up your room key at the mobile desk at the hotel. You can read more about this initiative on Marriott’s website here.

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This functionality is available for those that have Marriott mobile app installed on their Apple or Android device.

Hertz Marriott Rewards Offer Of 2000 To 5000 Points Per Rental

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Hertz has launched a promotion for 5000 Marriott Rewards points per rental of five days or longer. Shorter rentals of more than two days are eligible for 2000 Marriott Rewards points. This offer is valid for pick up through December 31, 2013, at participating Hertz locations in the United States, Canada, Mexico, Europe, Puerto Rico, Australia and the New Zealand.

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These car rental promotions are often tricky. I normally rent from Hertz using rates that are only eligible for points on Hertz’s own rewards program and not eligible for partner miles or points.

Marriott’s Brazil Website Becomes “Powered” By Booking.com

This was the weirdest announcement that I read last week. Marriott decided to start using Booking.com to handle all the reservations that are done via their Brazilian website at Marriott.com.br.

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“Weston, FL – Reflecting Marriott International’s (NYSE:MAR) increasing focus on global markets, the company announced today the improvement of its Brazilian booking website, www.marriott.com.br, in a partnership with Booking.com, (www.booking.com) to allow guests in that country to make their reservations in local currency online or on their mobile devices (m.marriott.com.br).

Marriott Rewards Account Password Changes

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There has been some chatter about possible Marriott Rewards account breaches in the past couple of weeks. Marriott first sent an email that I should change my password (read more here) and then a week later was forcing me to change the password on file (read more here).

I decided to ask from Marriott using Twitter if their Marriott Rewards customer database with passwords had been breached and surely their reply wasn’t very forthcoming.

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