Update On SPG Legacy Qualification Criteria & Account Status (Incorrect Information From Marriott Customer Service) – It Gets Worse!

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Last week we wrote about a readers comment that Marriott provides customers with inaccurate information regarding status qualification by SPG legacy rules and the current account status.

After we heard the same complaints from several members I decided to start my own inquiry as I have the same problem and would need a definitive update from Marriott/SPG how many stays are currently credited.

Marriott Email: “Starwood Guest Reservation Database Security Incident”

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Marriott made a news dump on Friday that their Starwood reservation database had been compromised and 500,000,000 reservation records had been leaked (read more here).

Marriott Email Starwood Guest Reservation Database Security Incident

Marriott promised to start informing affected members by email on the same day (European GDPR regulation requires companies to inform within 72 hours) and I just received the notice below (no new news).

Compensation Clinic: Disruptions From Strikes At The Westin Moana Surfrider In Hawaii

Our weekly Compensation Clinic comes from the reader who recently alerted us about the inconveniences caused by labor action at the Westin Moana Surfrider in Waikiki, HI.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday.

Marriott/SPG Database Hack Affecting 500,000,000 Guests (Or Reservation Records)

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Marriott today announced that it had identified unauthorized access to one of its database that contained information for guest reservations at Starwood properties.

Marriott CEO Hack U

The unauthorized access had begun in 2014 and went until 2018. Potentially there are 500,000,000 guest reservations affected by this hack. Leaked information included names, email addresses, passport information, dates of birth and arrival/departure information. Payment card information of some members may also have been compromised.

Fabulous Fridays: Fixed Price Laundry At Hotels (All You Can Fit Bags)

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Sometimes during travels you need to rely on hotel laundry or to find a local shop that caters to travelers.

W Bali Fixed Price Laundry

Hotel laundry is often quite expensive while finding a laundry place is not always convenient if you are only spending couple of nights in the city.

Marriott Employee Strike In Hawaii Ends (San Francisco Still On-Going)

Marriott employee strikes that have plagued the company at many US cities this fall are slowly coming to an end.

Marriott Strikes Hawaii

Employees at five Marriott operated hotels in Maui and Waikiki yesterday ratified a new contract and I would assume that the business is back to normal today at the hotels affected by the strike (and temporary employees crossing the picket line on their way back to the mainland).

WSJ: “Inside the Marriott-Starwood Loyalty Program Turbulence”

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A LoyaltyLobby reader dropped us a link to a Wall Street Journal piece that had appeared in today’s print edition about an issue that we have been extensively covering since August 18.

Starwood & Marriott Merger Disaster

Marriott has been struggling to properly integrate accounts, provide any sort of customer service and iron out glitches ever since legacy SPG members were disastrously moved to an ill-prepared Marriott Rewards platform on August 18th. It has been a complete amateur-hour from Marriott.

Reader Question: Incorrect Information From Marriott Customer Service (SPG Legacy Qualification Criteria)?

4 Comments

A LoyaltyLobby reader sent us a message via Facebook regarding a piece we wrote back in June about qualifying based on legacy SPG rules in 2018.

Marriott SPG

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott Rewards New Program Name “Bonvoy” Leaked

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Marriott announced earlier this year that then the still separate Marriott Rewards and SPG programs would be brought together in August under one platform (Marriott’s). The new name for the combined program would be announced in early 2019.

Marriott Bonvoy

Marriott has been filing trademarks since early October for “Bonvoy” and it was discovered yesterday that they had left the production website out in the open with some interesting information.

Marriott & Employees Reach Agreements In Many Cities – Strikes In San Francisco & Hawaii Continue

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Marriott employees in many cities across the United States have been striking since early October causing havoc for guests staying at any affected hotels that have been minimally staffed and picketed outside.

Now the world’s largest hotel company has already reached agreements with its employees in Detroit, San Jose, Oakland, and Boston. The strikes are still affecting hotels in San Francisco and Hawaii.

Marriott Rewards Terms & Conditions Update (Trouble With Lifetime Platinum Premier?)

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Marriott Rewards on Tuesday updated the Terms and Conditions governing its guest loyalty program (and as always forgot to tell its members about it).

Marriott Rewards Lifetime Status

The updated T&Cs gives an indication that the Lifetime Platinum Premier statuses won’t be processed in January 2019 as originally promised. This shouldn’t come as a surprise considering how badly the loyalty program integration has gone ever since August 18th.

Strikes At The Westin Moana Surfrider In Hawaii – Don’t Have Your Vacation Ruined When Staying Here!

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One of our readers forwarded us a set of pictures with a situation report from the Westin Moana Surfrider where he currently stays and some employees currently engage in labor action.

It seems that these strikes impact the guest services at the property quite a bit and it’s recommended to have a closer look at the situation if you’re planning to stay there in the near future.

Marriott Rewards: Stays From Legacy Starwood Properties Not Posting For Weeks (At All) ?

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It appears that the saga (disaster really) of the Marriott Rewards/SPG merger goes in yet another round as readers complain about stays completed at SPG Legacy brands not posting to the account.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too as we’ll try to cover issues related to the merger here as they appear.

UPDATE: Marriott Rewards Free Night Awards (Max 35,000 Points) After Two Stays October 15 – December 31, 2018 (Posted)

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Marriott Rewards in October sent out emails to select members offering them a free night certificate (max 35,000 points) after two stays between October 15 – December 31, 2018.

Marriott Rewards Free Night After Two Stays October 15 - December 31 2018

The offer only required registration and two stays between the valid promotional dates at any Marriott brands excluding ExecuStay and Executive Apartments. I completed the stays and the cert promptly posted to my account. 

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