UPDATE: Marriott Rewards & SPG Choice Benefit Selection Under “Maintenance”

by
John Ollila
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4 Comments

Starwood Preferred Guest (SPG) launched Choice Benefit-award first to those that reached 50 nights and later introduced second option at 75 nights. Members could choose from variety of gifts from Suite Night Awards (SNA) to free night certificates.

Marriott Rewards Choice Benefit Maintenance

Marriott Rewards introduced this to the combined program this year and changed the gift options that members could choose when reaching 50 and 75 nights (read more here). Members originally had until January 14 to make their selections or Marriott would choose the SNAs by default.

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LAST CALL: Marriott Rewards & SPG MegaBonus In More Places For Stays Through January 31, 2019 (Registration Closes January 7)

by
John Ollila
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Marriott Rewards & SPG launched their first combined MegaBonus on September 26 that is valid for stays through January 31, 2019. The registration for this offer, however, closes on January 7.

Marriott Rewards & SPG MegaBonus In More Places

Marriott Rewards members can earn 2,000 bonus points for stays of two nights or longer and an additional bonus of 1,000 bonus points per brand starting from the second. 

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Marriott Rewards & SPG Choice Benefit Selection Under “Maintenance”

by
John Ollila
-
3 Comments

Starwood Preferred Guest (SPG) launched Choice Benefit-award first to those that reached 50 nights and later introduced second option at 75 nights. Members could choose from variety of gifts from Suite Night Awards (SNA) to free night certificates.

Marriott Rewards Choice Benefit Maintenance

Marriott Rewards introduced this to the combined program this year and changed the gift options that members could choose when reaching 50 and 75 nights (read more here). Members have until January 14 to make their selections or Marriott will choose the SNAs by default.

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Fabulous Fridays: Hotels Going Beyond The Brand Requirement Case Four Points Bangkok Sukhumvit 15

by
John Ollila
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6 Comments

This week the Fabulous Fridays deals with hotels that go above and beyond what is required by the brand when it comes to the elite treatment.

Four Points Bangkok Sukhumvit 15

Fried of mine was staying at the Four Points hotel in Bangkok just before the New Years and I was glad to learn that they had brought back the elite benefits that were removed few years back.

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Marriott Starwood Database Hack Update

by
John Ollila
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3 Comments

Marriott made an announcement back in late November that Starwood database had been accessed without an authorization by a third party since 2014 and possibly half a billion guest were records stolen.

Marriott Rewards No Blackout Dates

Now, Marriott has provided an update about this incident. As we thought to be the case at the time, there aren’t half a billion guests involved (impossible) but rather guests records, and some may also be duplicates. The number of stolen passport numbers is five million.

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Marriott Bonvoy Logo Unveiled

by
John Ollila
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10 Comments

Marriott Worldwide has been granted the trademark for the Bonvoy figurative logo below that I assume that we should soon start seeing instead of Marriott Rewards/SPG/Ritz-Carlton Rewards.

Marriott Bonvoy SPG

Marriott briefly had their production web page door left open with the Bonvoy name featured and they had applied for the regular trademark earlier for this name.

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Remember To Choose Your Marriott Rewards Or SPG Choice Benefit When Reaching 50 Or 75 Nights

by
John Ollila
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9 Comments

Starwood Preferred Guest (SPG) launched Choice benefit awards years ago to get members to stay minimum of 50 nights yearly and subsequently introduced second award for those staying 75 nights. The award selection has changed number of times.

Marriott Rewards implemented this program to their members this year. They are not, however, emailing members about their eligibility (at least not promptly) when reaching the required 50 or 75 nights.

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Marriott Rewards Europe Weekends Up To 30% Off Through April 28, 2019 (Book By February 28)

by
John Ollila
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Marriott Rewards & SPG have launched new up to 30% off Europe Weekends-sale for stays through April 28, 2019.

Marriott Rewards & SPG Europe Weekends Sale

The offer is available for reservations until February 28. You must use promotional code M96 to bring up the discounted member rates and ADP for those without Marriott Rewards membership.

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Reader Question: SPG Legacy Loyalty Qualification Criteria Not Honored By Marriott If Accounts Merged?

by
John Ollila
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12 Comments

A LoyaltyLobby reader sent us an email about yet another maddening situation with Marriott Rewards & SPG.

Marriott Where To

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

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Marriott Rewards Free Night Certificate After Two Stays Within Four Months (New Members)

by
John Ollila
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1 Comment

Marriott Rewards has had on-going sign up offer that comes with a free night offer certificate is now valid for a night requiring up to 25,000 points.

Marriott Rewards Free Night Offer 2019

You need to sign up for this offer using the specialized link and do two stays within the four month period (after your sign up date – months when you sign up + the following three months). The expiry of the offer itself is unclear.

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Whine Wednesday: Luxury Collection Stay Credit Shot Into Pieces After Overnight Transition To Marriott’s MARSHA System

by
Sebastian Powell
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6 Comments

Our weekly Whine Wednesday series is about a stay credit from The Athenee Luxury Collection Hotel in Bangkok where I stayed for four nights last week and which transitioned to Marriott’s MARSHA system during my second night there.

MARSHA stands for Marriott Automated Reservation System for Hotel Accommodations (reservation system) and slowly all new hotels that were former SPG brands now roll over to the new platform as well.

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Marriott Rewards & SPG Program Merger Four Months Later

by
John Ollila
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18 Comments

Marriott Rewards & Starwood Preferred Guest (SPG) started their very painful IT and program merger on August 18, 2018, although both (and Ritz-Carlton Rewards) got to keep their names for now (Bonvoy is coming soon – read more here).

Westin Perth

SPG accounts were moved to the Marriott Rewards platform and the Starwood reservation system has been slowly phased out this past autumn and legacy Starwood brands and their reservations moved and converted to Marsha (Marriott’s reservations system).

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Condescending Year-End Email From Marriott Rewards

by
John Ollila
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25 Comments

Marriott Rewards has been sending out emails with a subject line of “A Note About our Transition into One Program”… with a very arrogant tone.

Marriott Rewards Email

The integration presented challenges not to “some” but to Marriott Rewards itself (and still continues) that had them woefully ill-prepared for the challenge using their outsourced IT team from Accenture. It was a complete “amateur hour” compared to any other program merger I have been through so far.

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Marriott Rewards Backpedals On No Blackout Dates Policy (Still Applies For Legacy Marriott Brands)

by
John Ollila
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5 Comments

Marriott Rewards has updated on Friday the Term and Conditions governing its loyalty program when it comes to the award night no blackout policy.

Marriott Rewards No Blackout Dates

Marriott Rewards mislead members for years claiming that there were no blackout dates when individual hotels could have them in place for months at a time.

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