It appears that the saga (disaster really) of the Marriott Rewards/SPG merger goes in yet another round as readers complain about stays completed at SPG Legacy brands not posting to the account.
Remember that you can always email us, send a message via Facebook or use Twitter and include photos too as we’ll try to cover issues related to the merger here as they appear.
Marriott Rewards in October sent out emails to select members offering them a free night certificate (max 35,000 points) after two stays between October 15 – December 31, 2018.
The offer only required registration and two stays between the valid promotional dates at any Marriott brands excluding ExecuStay and Executive Apartments. I completed the stays and the cert promptly posted to my account.
Well. This must be the whine topic of the year if not the entire decade that we have covered extensively (unfortunately) ever since Marriott has tried to (unsuccessfully) merge and stabilize its loyalty program platform from August 18th.
The screenshot above is from my attempt to sign in to my Marriott Rewards account about an hour ago that was unsuccessful. I just presented with an error message “Please try again later”.
Within the past seven days, Marriott Rewards has now twice revised the Terms & Conditions governing their guest loyalty program.
There are changes from participating properties (addition of Ritz-Carlton Residences Waikiki Beach) to Platinum member lounge access, Rewarding Events elite qualifying nights, F&B spend without stays and quite a number of other aspects that members should be aware of.
Here’s look at the top 5 most lucrative hotel promotions that you can take advantage of this month.
Remember that it really pays to take advantage of bonus and promotional offers from hotel loyalty programs. You can supercharge your point earnings!
Seems that we have reached a new low on the Marriott Rewards Ambassador service. Not talking about the non-existent level of service in the first place (keep watching the annoying video that is played on an endless loop at the properties).
The emails to Ambassador service are bouncing back indicating that the marriott-service.com -domain has exceeded their dedicated storage.
Marriott Rewards has launched “2K Everyday” promotion for stays at select Courtyards in the United States. The expiry of this offer is unclear.
Marriott Rewards members that book any of the hotels below using promotional code 53M and reserve the rate associated with this offer can earn 2,000 bonus points for each night of their stay.
Marriott Rewards and SPG launched the 29 Ways Sweepstakes four weeks ago to celebrate the latest MegaBonus promotion (read more here) and the 29 brands that the hotel company now has.
There were some issues with the sweepstakes first that ended up delaying it by a week (read more here) and then the T&Cs were updated allowing members to participate and win a prize daily (read more here).
Marriott Rewards has now brought back the popular third, fourth and two nights free on a six night stay-offers in the Middle East and Africa (no longer available in Europe) for stays at legacy Starwood brands through December 31, 2018.
The offer offer is theoretically only valid for Mastercard holders but this has never been enforced (based on my own experienced) by the properties (just carry one in case).
Marriott Rewards launched More on back in October 2017 (read more here) that allowed members to earn and redeem points for purchases made with select online merchants.
A LoyaltyLobby reader alerted us that this service is coming to an end on November 15, 2018. It is unclear why Marriott Rewards has decided to end their online shopping mall (basically what this is).
Marriott International today released their third quarter results and the markets were not impressed. The stock was down 6% in after-hours trading at the time of writing this piece. It seems that hotel customers were not booking with Marriott at the level Mr. Sorenson was hoping for while the Marriott platform was being “stabilized” (read more here).
Marriott did not meet their revenue target and lowered their guidance for the fourth quarter. Profit for the quarter was up however. Basically fewer people were booking Marriott rooms in the quarter (did this come as a surprise to anyone?).
A LoyaltyLobby reader sent us an email about an issue that many Marriott Rewards & SPG members are currently facing – customer service that has basically collapsed.
Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.
Marriott Rewards & SPG’s launched 29 Ways sweepstakes three weeks ago to celebrate all the brands brought together and is now on its last week.
The sweepstakes that have more than two million instant win prizes from 50 points to 4-night stay at Ritz-Carlton will end on November 8, 2018. After T&Cs change, you can win daily instead of only once.
