Marriott Arne Sorenson’s COVID-19 Response (April 8, 2020)


Marriott was late coming up with coronavirus response back in March (read more here, here, here and here) and was last of the significant chains extending member tiers through 2022, which Sebastian already covered (read more here).

Marriott has sent out an email to most Bonvoy members today signed by the CEO Mr. Arnde Sorenson that we have on its entirety below.

Last But Not Least: Marriott Bonvoy Extends Elite Status Levels Through February 2022


Long awaited, Marriott just sent out an email from their CEO Arne Sorenson announcing a range of new COVID-19 guest policies including an extension of the members Bonvoy Elite levels earned in 2019 until February 2022.

Points expiration will also be paused in order to allow members irrespective of status to use their balances without any loss in this uncertain period.

Marriott Bonvoy Elite Status Upgrades (Just For Asking)


Marriott Rewards had a long tradition of extending member statuses based on some sort of rolling count, even when nights dropped below the official qualification criteria in any given year.

Hong Kong Conrad & JW Marriott

When we published a piece about Marriott’s updated COVID-19 policies (read more here), a reader noted that his status had been extended through the end of the year for merely asking due to being a member with good standing for a while.

Marriott Updates COVID-19 Cancellation Policy (April 6, 2020)


Marriott has updated its coronavirus (COVID-19) reservation policies as of April 6, 2020, that waives all cancellation fees and refunds prepayments.

Marriott Copenhagen

The update that was instituted yesterday deals with reservations that are booked into Room Block as part of meetings and events.

Compensation Clinic Mexico City Special


This week’s or should we say month’s (it is already a month from our previous CC-article) Compensation Clinic-case comes from my two stays in Mexico City late December and early January.

Compensation Clinic Mexico City

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case most Sundays (at least when this pandemic is over).

Suite Saturdays: Keraton Suite @ Keraton at the Plaza, a Luxury Collection Hotel – Jakarta.


Welcome to our weekly video review on hotel suites and rooms around the world! This week’s edition features the Keraton Suite, a 140 m2 1-bedroom suite at the Keraton at the Plaza, a Luxury Collection Hotel in Jakarta, Indonesia.

Image: Marriot Bonvoy

Remember that besides following us on Facebook or twitter, you can also subscribe to our YouTube channel for up-to-date content on hotel video reviews!

Marriott Bonvoy Closes Its Insiders Website With 1 Day Advance Notice


Marriott Bonvoy has operated Insiders-website/forum/blog for years where members can discuss their experiences, promotions, and post reviews of their stays.

Marriott Bonvoy Insiders

Marriott this week decided to pull the plug and gave one-day advance notice that the website would become read-only and deleted on July 1, 2020.

Marriott Updates COVID-19 Cancellation Policy (March 30, 2020)


Marriott has updated coronavirus (COVID-19) reservation policies that waive all cancellation fees and refunds prepayments for all existing reservations with any arrival date if done 24 hours before the scheduled arrival or by June 30, 2020.

JW Marriott Lima

Reservations made between March 13 – June 30, 2020, for any arrival date, can also be canceled without penalties for up to 24 hours before the scheduled arrival. Marriott will also waive points expiration, and extends Suite Night Awards and certificates.

Marriott Data Breach 5.2 Million Guests Affected


Marriott today sent out 5.2 million emails to guests whose account information with the hotel company was exposed to an unrelated third party.

Marriott Hack March 2020

Records of these estimated 5.2 million guests had been accessed using two employee credentials from a franchised property (unclear which hotel and where).

Marriott Suspends Brand Standards & Loyalty Guarantees


Marriott commented on a recent call or news release that brand standards that properties are required to adhere, and could be fined if not, have been suspended due to COVID-19 pandemic.

Marriott Meetings Change

A LoyaltyLobby reader sent us a question yesterday about a walk situation at Marriott property and a reply that he had received from Marriott’s customer service.

Marriott Bonvoy Status Downgrade & Soft Landing Blunder


Marriott Bonvoy finally downgraded member statuses based on the 2019 activity week ago (read more here), although the status officially run out by the end of January.

Marriott Bonvoy Ambassador

The timing was extremely unfortunate as the global coronavirus (COVID-19) pandemic was rapidly expanding and had resulted in hundreds of hotels closed, millions of members in lockdown, and employees furloughed.

New York Marriott Marquis First Responders Rate

Hertz is offering free car rentals for healthcare sector employees in the New York City (read more here), and now New York Marriott Marquis Hotel has discounted rates for First Responders.

It is unclear for how long this rate plan is available and the exact T&Cs, as I was unable to pull them up.

Suite Saturdays: Pool Suite @ The Stones Hotel -Marriott Autograph Collection- Legian, Bali.


Welcome to our weekly video review on hotel suites and rooms around the world! This week’s edition features the Pool Suite, a 90 m2 1-bedroom suite with two private terraces at The Stones Hotel, part of Marriott Autograph Collection, in Legian Beach, Bali.

Image: Marriot Bonvoy

Remember that besides following us on Facebook or twitter, you can also subscribe to our YouTube channel for up-to-date content on hotel video reviews!

Marriott Bonvoy Suspends Personalized Ambassador Service


Marriott inherited a well-liked Ambassador program from Starwood Preferred Guest. Despite fears it would go away, they decided to add a spend minimum and re-launch it as a separate status level within Bonvoy (there are invitation-only Cobalt and Ambassador 5-Star levels).

The purpose of the Ambassador program was to provide personalized service through account-specific ambassadors that were a one-stop-shop for everything Marriott related from reservations to dealing with property level requests. It seems that account specific Ambassadors are gone based on an email that Marriott sent out.

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