UPDATE: $5 Covid-19 Surcharge At Holiday Inn Express?

27 Comments

Earlier in the week, we covered a reader’s case where a Holiday Inn Express hotel had added an undisclosed Covid-19 related surcharge. We have now received a statement from the IHG whether this practice is allowed.

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READER EMAIL: Has IHG Retired InterContinental Ambassador Sign Up & Renew Promotions?

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IHG Rewards Club launched back in July an exciting offer (read more here and here) to get new members to sign up or renew their InterContinental Ambassador membership between July 30 – November 15, 2020.

A reader dropped us a note to find out if this offer has been quietly removed as there is no information about it on the InterContinental Ambassador sign up page?

Conrad Hong Kong Sends A Link To Pay On 3rd Party Website?

5 Comments

A LoyaltyLobby reader sent us a copy of an email that Conrad Hong Kong had sent requesting a prepayment on a non-prepay rate using a third-party platform.

Hong Kong Conrad & JW Marriott

Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

$5 Covid-19 Surcharge At Holiday Inn Express?

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A LoyaltyLobby reader sent us a message about an undisclosed Covi-19 surcharge that an IHG affiliated hotel had in place.

Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: TAP Advice (How To Get A Refund?)

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A LoyaltyLobby reader sent us a question about TAP refunds that we have covered previously. TAP is a challenging airline when it comes to getting a refund for canceled flights.

Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: International Versus Local Hotels In Japan From Value Perspective?

9 Comments

A friend of mine dropped me a question about western versus local/non-branded hotels in Japan and whether you could save quite a bit by going local.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Hilton Rome Airport Refuses Refund?

16 Comments

A LoyaltyLobby reader sent us a note about Hilton Rome Airport refusing to honor Hilton’s corporate Covid-19 reservation cancellation policy.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

What Happened To IHG Merchandise Rewards?

4 Comments

IHG has allowed IHG Rewards Club members to use their points towards select merchandise purchases, including some Apple products.

A reader dropped us an email about changes in availability over the past two weeks. All Apple products are suddenly not available.

Reader Email: Shangri-La Golden Circle Benefit Downgrade At JEN Hotels?

A LoyaltyLobby reader dropped us an email about benefit change for elite member stays at Shangri-La’s JEN Hotels-brand.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

READER QUESTION: IHG Spire Elite Choice Benefit / Annual 25k Points // Removed?

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A LoyaltyLobby reader sent us a question regarding the IHG Rewards Club Spire Elite benefit that you can choose yearly.

Spire Elite

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: Banned Entering & Flight Operates? Can I get A Refund?

A LoyaltyLobby reader Tweeted us a question regarding a trip to Hong Kong using Swiss when the entry ban is still likely in place (was extended through the end of 2020).

Swiss Catering

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Comment: American Express Clawing Back Airline Refunds In Europe

14 Comments

A LoyaltyLobby reader sent us a message via Facebook chat about an issue with a flight cancellation and Amex canceling a processed chargeback siding with a scamming airline.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Hilton Executive Lounge Closed And Replaced With What?

45 Comments

A LoyaltyLobby reader sent us a question regarding an epidemic with closed executive lounges at Hilton properties in North America.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Marriott Bonvoy Off Peak/Standard/Peak Pricing Getting Out Of Control?

24 Comments

A LoyaltyLobby reader tagged us to a Tweet regarding Marriott Bonvoy award pricing getting out of control.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

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