A LoyaltyLobby reader sent us a question about whether they should ask for compensation from a Holiday Inn due to not having beach access for the duration of the stay due to a wastewater leak.
Reader Email Update: Another Marriott Scam In Greece (Hotel Processes Prepayment Using DCC) – RESOLVED
Earlier this week, we covered an issue with a Marriott property in Greece (access here) where the hotel had charged the prepayment in USD instead of in Euros, resulting in significant extra fees to the reader (essentially double-conversion EUR – USD – EUR)
We have covered the issues surrounding the Dynamic Currency Conversion (DCC) scam on LoyaltyLobby several times, and I have battled it in Latin America in 2020 and 2021.
Now, a LoyaltyLobby reader sent us a case from a Marriott affiliated hotel in Greece, Mystique, a Luxury Collection Hotel, Santorini, that decided to put the prepayment charge through in USD when both the quoted price and the credit used were both in Euros inflating the price and collecting commission in the process.
A LoyaltyLobby reader sent us an image of a “Your account is under audit” message that had popped up when trying to log in to their Marriott Bonvoy account and was wondering what was going on?
A LoyaltyLobby reader contacted us about a refund situation with SAS – Scandinavian Airlines. The airline has promised a refund within 5 days, but the refund has not been processed, and the department is unreachable.
Reader Question: Why Points From Marriott Bonvoy Chase Cobranded Cards Are Not Credited To Member Accounts?
A LoyaltyLobby reader contacted us about an issue getting points from Marriott’s cobranded credit cards with Chase posted timely in member accounts. Transfers are currently not taking place.
A LoyaltyLobby reader sent us a question regarding an issue that many IHG Rewards members with Chase co-branded credit cards have – how to use the free night certificates in the time of dynamic awards?
A LoyaltyLobby reader sent us a question regarding a Gulf Air ticket from Paris that resulted in a six-hour arrival delay in Dubai (missed connection in Bahrain).
A LoyaltyLobby reader sent us a question regarding a Marriott-affiliated hotel in Germany (Courtyard Hamburg City) that claims that daily F&B credit cannot be used towards breakfast?