Reader Question: Travel Insurance Claim Requires A Delay Certificate From The Airline – How To Obtain It?

5 Comments

Today we have a Reader Question about how to obtain a delay certificate from the airline for purposes of an insurance claim.

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Reader Question: Advise On IHG Point Breaks Booking At IC Phu Quoc Resort – Paying US$130++ For Club Access?

6 Comments

Today we have a Reader Question about the recently available Point Breaks property Intercontinental Phu Quoc, Vietnam where status benefits are given exactly by the book which means almost none.

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Reader Question: 400,000 Hilton Honors Points For One Night Stay?

3 Comments

A LoyaltyLobby reader sent us an email about interesting stay posting at the recently opened Waldorf Astoria hotel in Bangkok.

Waldorf Astoria Bangkok

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Reader Question: EVA Air Frequent Flyer Program Changed SAS Earning Ratio Post Ticketing – What to Do?

1 Comment

Today we have a Reader Question from someone who is a member of Eva Airways Infinity Mileage Lands and was affected by the program cutting down earn rations after he bought his tickets on SAS.

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Reader Question: Holiday Inn East Taipei Requests To Cancel Award Night Reservation?

5 Comments

A LoyaltyLobby reader sent us a question about an email that he had received from IHG affiliated hotel asking to cancel an award reservation.

Holiday Inn East Taipei Main U

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Reader Question: SPG Legacy Loyalty Qualification Criteria Not Honored By Marriott If Accounts Merged?

11 Comments

A LoyaltyLobby reader sent us an email about yet another maddening situation with Marriott Rewards & SPG.

Marriott Where To

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Reader Question: Less Than 1,000 Points Short Of IHG Rewards Club Spire Elite?

9 Comments

A LoyaltyLobby reader sent us a question by email what to do with qualification situation in which he is less than 1,000 points of reaching the IHG Spire Elite.

Reader Question Spire Elite

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Reader Email: Delayed Checked Ski Gear On Lufthansa?

2 Comments

A LoyaltyLobby reader sent us a question regarding checked skiing gear on Lufthansa that was apparently left behind in Munich.

Lufthansa A380

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Reader Email: Hilton Honors Status Downgraded To Gold Despite 84 Nights In 2018?

21 Comments

A LoyaltyLobby reader sent us an email today with an interesting problem with Hilton Honors. His status was just downgraded to Gold despite 84 nights in 2018 alone!

Reader Question Hilton Honors Status Downgrade

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Reader Comment: “Fake News” About InterContinental Ambassador Program On LoyaltyLobby

6 Comments

A LoyaltyLobby reader left a comment on our most recent piece about the InterContinental Ambassador program benefit changes and about our coverage of these “enhancements”.

InterContinental Ambassador Benefits

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Reader Question: Cathay Pacific Flight Delay Mess

9 Comments

A LoyaltyLobby Reader sent us a question by email about Cathay Pacific flight delay ex-Bangalore that resulted missed connection in Hong Kong and the entire US itinerary fell apart as a result.

Cathay Pacific

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Reader Question: American Airlines Calls Passengers Asking How They Received Their Sponsored Upgrades – How To React?

12 Comments

Today we have a very interesting Reader Question as we received an email saying that American Airlines is making calls to question passengers who recently received sponsored flight upgrades.

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Reader Question: Hilton 20% Off MVP Rate Code?

A LoyaltyLobby reader sent us a short question by email regarding the Hilton’s MVP 20% off rate plan and apparent had difficulty pulling up the prices.

Hilton MVP 20% Off Rate Plan Americas Hawaii Caribbean

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Reader Question: American Airlines 31 Hour Delay On Codeshare Booking & Claiming EC 261/2004 Compensation

2 Comments

One of our LoyaltyLobby readers reached out to us via Twitter regarding a 31hr flight delay that occurred while traveling on a British Airways codeshare operated by American Airlines  and where to send the compensation request.

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