Reader Email: Compensation For Not Having Beach Access Due To Wastewater Leak?

6 Comments

A LoyaltyLobby reader sent us a question about whether they should ask for compensation from a Holiday Inn due to not having beach access for the duration of the stay due to a wastewater leak.

Readers are encouraged to send us questions, comments, or opinions by email, FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email Update: Another Marriott Scam In Greece (Hotel Processes Prepayment Using DCC) – RESOLVED

5 Comments

Earlier this week, we covered an issue with a Marriott property in Greece (access here) where the hotel had charged the prepayment in USD instead of in Euros, resulting in significant extra fees to the reader (essentially double-conversion EUR – USD – EUR)

Readers are encouraged to send us questions, comments, or opinions by email, FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Another Marriott Scam In Greece (Hotel Processes Prepayment Using DCC)

16 Comments

We have covered the issues surrounding the Dynamic Currency Conversion (DCC) scam on LoyaltyLobby several times, and I have battled it in Latin America in 2020 and 2021.

Now, a LoyaltyLobby reader sent us a case from a Marriott affiliated hotel in Greece, Mystique, a Luxury Collection Hotel, Santorini, that decided to put the prepayment charge through in USD when both the quoted price and the credit used were both in Euros inflating the price and collecting commission in the process.

Marriott Bonvoy Account Under Audit?

10 Comments

A LoyaltyLobby reader sent us an image of a “Your account is under audit” message that had popped up when trying to log in to their Marriott Bonvoy account and was wondering what was going on?

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Promised Refund Not Processed By SAS?

2 Comments

A LoyaltyLobby reader contacted us about a refund situation with SAS – Scandinavian Airlines. The airline has promised a refund within 5 days, but the refund has not been processed, and the department is unreachable.

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: Why Points From Marriott Bonvoy Chase Cobranded Cards Are Not Credited To Member Accounts?

9 Comments

A LoyaltyLobby reader contacted us about an issue getting points from Marriott’s cobranded credit cards with Chase posted timely in member accounts. Transfers are currently not taking place.

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: IHG Chase Free Night Certificate Nightmare?

8 Comments

A LoyaltyLobby reader sent us a question regarding an issue that many IHG Rewards members with Chase co-branded credit cards have – how to use the free night certificates in the time of dynamic awards?

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Royal Jordanian Left Reader Stranded In Istanbul

13 Comments

A LoyaltyLobby reader sent us a report about a rather unpleasant experience with the Royal Jordanian.

Royal Jordanian

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: Can we talk about the elephant in Marriott Rewards rooms?

15 Comments

A LoyaltyLobby reader asked us about the valuation of a Marriott Bonvoy point and how difficult it is to get “value” from the program.

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Report: Not So Smooth As Silk Bangkok Transit Experience With Thai Airways

8 Comments

A LoyaltyLobby reader sent us a report about their transit experience in Bangkok when flying with Thai Airways from Hong Kong to Frankfurt.

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Gulf Air Arrival Delay On A Flight Ex-Paris – Does Compensation Applies?

A LoyaltyLobby reader sent us a question regarding a Gulf Air ticket from Paris that resulted in a six-hour arrival delay in Dubai (missed connection in Bahrain).

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Marriott Bonvoy Claims That Hotel Can Decide When Elite Member F&B Credit Can Be Used?

19 Comments

A LoyaltyLobby reader sent us a question regarding a Marriott-affiliated hotel in Germany (Courtyard Hamburg City) that claims that daily F&B credit cannot be used towards breakfast?

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: IHG Points Reservations – Keep Changing The Point Value?

6 Comments

A LoyaltyLobby reader asked us about award issues due to dynamic pricing and really getting the fourth night free (select credit cardholders).

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

Reader Question: Courtyard Jacksonville Didn’t Honor Daily F&B Credit & What To Do?

3 Comments

A LoyaltyLobby reader left us a question regarding the daily F&B credit per person we covered yesterday (read more here).

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

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