Reader Question: Banned Entering & Flight Operates? Can I get A Refund?

A LoyaltyLobby reader Tweeted us a question regarding a trip to Hong Kong using Swiss when the entry ban is still likely in place (was extended through the end of 2020).

Swiss Catering

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Comment: American Express Clawing Back Airline Refunds In Europe

14 Comments

A LoyaltyLobby reader sent us a message via Facebook chat about an issue with a flight cancellation and Amex canceling a processed chargeback siding with a scamming airline.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Reader Email: Hilton Executive Lounge Closed And Replaced With What?

45 Comments

A LoyaltyLobby reader sent us a question regarding an epidemic with closed executive lounges at Hilton properties in North America.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Marriott Bonvoy Off Peak/Standard/Peak Pricing Getting Out Of Control?

24 Comments

A LoyaltyLobby reader tagged us to a Tweet regarding Marriott Bonvoy award pricing getting out of control.

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

Refund Issues At Hilton Strasbourg?

9 Comments

LoyaltyLobby readers have contacted us about refund issues at Hilton affiliated hotel in France that refuses to refunds despite the corporate policy to do so.

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Email: IHG Closes Account With 1.8M Points?

28 Comments

A LoyaltyLobby reader sent us an email about IHG closing his IHG Rewards Club account with 1,800,000 points.

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

What Is Marriott Bonvoy Cobalt Status?

2 Comments

The other week, we wrote about the most exclusive Marriott Bonvoy invitation-only Ambassador Elite 5-Star (read more here).

A LoyaltyLobby reader sent us a question about the other status that is extended by Marriott’s leadership, Cobalt status.

IHG Rewards Club Ambassador Award Night Benefits Change

A LoyaltyLobby reader sent us an email last week about guaranteed benefits change for Ambassador and Royal Ambassador members effective 2020 that has not been communicated to program members.

InterContinental Ambassador

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: I Can’t Reach My Destination Due To “Bomb Cyclone Dennis”, Should The Hotel Allow To Cancel Free Of Charge?

15 Comments

Today we have a Reader Question concerning a situation that happens quite often: Passengers miss their flights or are unable to depart due to bad weather with a non-refundable hotel reservation waiting at the destination.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Email: IHG Rewards Club Quadruple Points Posting Issues

13 Comments

Reader sent us an email about the bonus posting issue for the recent IHG Rewards Club offer for up to quadruple points that ends today.

IHG Rewards Club Air Canada Aeroplan Quadruple Miles 2020

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Adequate Compensation For W To Le Meridien Walk?

2 Comments

A LoyaltyLobby reader sent us an email about a situation in Goa where W hotel appears to be sold out for a night, and they try to move the guest, a Platinum member, to a Le Meridien hotel.

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Email: World Of Hyatt Globalist Account Frozen

7 Comments

A LoyaltyLobby reader contacted us yesterday about an unforeseen issue affecting his World of Hyatt account (frozen).

Hotel Haven

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: What Happened To The Cheap Malaysia Airlines Premium Fares Ex Thailand (No Longer Available)?

6 Comments

Today we got a Reader Question about the popular Malaysia Airlines Business Class fares ex Thailand that have been available for several years and suddenly faded away.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Original Routing Credit Refused By Frequent Flyer Program (ANA Mileage Club) – What To Do?

7 Comments

This week we got a Reader Question about a topic that often creates confusion, namely Original Routing Credit for travel itineraries affected by cancellations and subsequent rebooking to other carriers.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

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