A LoyaltyLobby reader sent us an email last week about guaranteed benefits change for Ambassador and Royal Ambassador members effective 2020 that has not been communicated to program members.
Reader Question: I Can’t Reach My Destination Due To “Bomb Cyclone Dennis”, Should The Hotel Allow To Cancel Free Of Charge?
Today we have a Reader Question concerning a situation that happens quite often: Passengers miss their flights or are unable to depart due to bad weather with a non-refundable hotel reservation waiting at the destination.
Reader sent us an email about the bonus posting issue for the recent IHG Rewards Club offer for up to quadruple points that ends today.
A LoyaltyLobby reader sent us an email about a situation in Goa where W hotel appears to be sold out for a night, and they try to move the guest, a Platinum member, to a Le Meridien hotel.
Reader Question: What Happened To The Cheap Malaysia Airlines Premium Fares Ex Thailand (No Longer Available)?
Today we got a Reader Question about the popular Malaysia Airlines Business Class fares ex Thailand that have been available for several years and suddenly faded away.
Reader Question: Original Routing Credit Refused By Frequent Flyer Program (ANA Mileage Club) – What To Do?
This week we got a Reader Question about a topic that often creates confusion, namely Original Routing Credit for travel itineraries affected by cancellations and subsequent rebooking to other carriers.
Marriott Bonvoy has been unstable ever since the Marriott Rewards and SPG program merged back in August 2018 due to outdated IT implementation (and perhaps Accenture too).
Several readers have contacted us over the past couple of days about their account irregularities associated with award reservations. You should monitor your Marriott Bonvoy account for excess withdrawals.
Reader Question: Hertz Rent A Car 4-Hour Grace Period For Amex Platinum Cardmembers Not Available In European Markets?
Today we have a Reader Question about a popular feature of the Amex Platinum Card, namely a 4-hour grace period for Hertz car rentals when using the correct Amex Platinum CDP number.
A LoyaltyLobby reader sent us a question by email about stay booked using corporate travel agent that Marriott deemed ineligible for points or night credit.
A LoyaltyLobby reader sent us a question regarding possible issues with Turkish Airlines (Star Alliance) marketed flights operated by Garuda Indonesia (SkyTeam).
A LoyaltyLobby reader sent us a question about award availability at the Hilton Copacabana hotel in Rio de Janeiro that appears to have the same issue that previously plagued Waldorf Astoria Amsterdam (read more here and here).