Reader Question: Alaska Airlines Suspended Emirates Award (Only Found Out At Check In)

7 Comments

A LoyaltyLobby reader sent us an email about a problem with Alaska Airlines suspending an award on Emirates that was partially his fault.

Emirates

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Marriott Bonvoy vs. Former SPG Award Reservations, Offering To Combine Certificates With Points!?

1 Comment

Today we got a Reader Question about Marriott Bonvoy and the way the site offers members to combine several options to pay for award reservations.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Hilton Honors Closed Account After Two Complaints?

27 Comments

A LoyaltyLobby reader sent us a note after my Compensation Clinic-case this past Sunday that Hilton Honors appears to close accounts that complain.

Hilton Garden Inn Birmingham Brindleyplace

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Marriott Bonvoy Suite Night Awards Cannot Be Applied To Prepaid Reservations? (Workaround Explained)

10 Comments

A LoyaltyLobby reader sent us a question that is plaguing many Marriott Bonvoy members who have Suite Night Awards (SNAs) that can be used for upgrades based on availability.

Danieli venice

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Hainan Airlines Flight Cancellation Ex-Europe

3 Comments

A LoyaltyLobby readers sent us a question regarding Hainan Airlines flight from Rome that has been canceled more than a month in advance due to “Corporate Planning.”

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

IHG Rewards Club Instant Spire Elite + Bonus Points Promo Issues?

2 Comments

IHG Rewards Club launched an offer for instant Spire Elite and bonus points for employees of select large corporate accounts.

IHG Instant Spire

We first wrote about this offer when it became available (read more here), then when the promo links were up (read more here), and I already have1,000 bonus points posted for this promotion (read more here). Readers are reporting some issues, however.

Reader Question: British Airways Flight Cancellation & Refusal To Rebook On SAS

2 Comments

A LoyaltyLobby reader sent us a question about British Airways flight cancellation ex-Oslo and refusal to rebook on SAS.

BA769

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Hilton Honors Gold Fast Track Difficulty?

1 Comment

A LoyaltyLobby reader sent us a question regarding one of the Hilton Honors Gold fast track offers that are available.

Hilton Honors MVP Rate Plan

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: How To Get TAP To Comply With EC 261/2004 Legislation?

7 Comments

A LoyaltyLobby reader sent us a question by email regarding Portuguese airline TAP and their refusal to pay or even reply to EC 261/2004-claims.

TAP

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: What Is The Lufthansa Welcome Lounge At Frankfurt Airport & How To Get In?

3 Comments

Today we have a Reader Question I received last week concerning the Lufthansa Welcome Lounge at Frankfurt Airport and I promised the reader to write about this after visiting it next time.

I actually planned either way to stop by the Welcome Lounge this week following my arrival on Lufthansa from Bangkok so this was a good opportunity.

Reader Question: How To Keep Track Of Promotional Hilton Honors Offers & How To Report Incorrectly Credited Bonus?

A LoyaltyLobby reader dropped us a message about Hilton Honors resort promotion for up to 30,000 bonus points and how to deal with misposted promotional points.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Using Different Frequent Flier Programs For Lounge Access & Collect Miles?

7 Comments

A LoyaltyLobby reader sent us a question that is of interest for many of us regarding using two different frequent flier programs for crediting miles and elite benefits.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Hotel Employee Goes Postal On Our Hilton Waikoloa Village Post

43 Comments

On Saturday we wrote (read more here) about a message that members that try to book Hilton Waikoloa Village in Hawaii see, claiming that hotel would not upgrade elite members at all – ever.

Hilton Waikoloa Village

The piece yielded lively conversation about elite benefits and some readers didn’t see an issue at all for not being upgraded at Hilton hotels (personally I have an issue with this).

Can Hotels Opt Out From Honors Gold & Diamond Benefits? – Case: Hilton Waikoloa Village

52 Comments

A LoyaltyLobby reader alerted us about a weird message that Hilton Waikoloa Village was displaying during the reservation process in effect opting out from Gold and Diamond benefits.

Hilton Waikoloa Village

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

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