Reader Question: Qatar Airways Flight Canceled (Part Of American Airlines Award) Now What?

2 Comments

A LoyaltyLobby reader sent me a question regarding his American Airlines award on Qatar Airways that has run into problems due to QR canceling a flight.

Reader Question Qatar Airways Flight Cancellation

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Sofitel Requests CVV Number By email?

3 Comments

A LoyaltyLobby reader sent me a question regarding Sofitel hotel requesting the credit card’s three digit CVV number that is on the back of the card.

Reader Question CVV

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Canceling IHG Rewards Club Points & Cash Reservation?

3 Comments

A LoyaltyLobby reader sent us a question regarding refundability of IHG Rewards Club Points & Cash award reservation.

Reader Question IHG Rewards Club Points + Cash

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Vueling Refuses To Compensate Per EC261/2004 – What Are My Options?

8 Comments

A reader has contacted us after a long delay of his Vueling flight from Rotterdam to Barcelona which had a delay of over four hours and therefore falls under the compensation rules of EU261/2004.

Vueling Claim

Vueling Customer Relations replied to the readers email that it doesn’t feel required to compensate for this delay under some internal customer service rules.

Reader Question: Philippine Airlines Luggage Delivery Delay & Compensation

2 Comments

A LoyaltyLobby reader sent me an email about checked luggage delivery delay that caused issues during a holiday.

Philippine Airlines Baggage Delay

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Questions: No Rewards Night Availability At Holiday Inn Express Sedona – Oak Creek Ever?

1 Comment

A LoyaltyLobby reader dropped me an email about award night issue at the Holiday Inn Express Sedona – Oak Creek. You book paid nights without issues but there are no awards available ever.

RQ HIX Sedona

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Etihad Airways Guest Platinum Lounge Access On Partners?

2 Comments

A LoyaltyLobby reader dropped me an email about lounge access issues when flying on Etihad coded flights on partner airlines being Platinum Guest member.

Reader Question Etihad Airways Guest Platinum Lounge Access On Partners

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

READER COMMENT: IHG Rewards Club Systematically Deducts VAT Twice For Stays In Poland & Russia

7 Comments

A LoyaltyLobby reader sent me an email about issues getting correct number of IHG Rewards Club points issued for stays in Poland and Russia. I covered similar issue with stays in the UK earlier (access here).

IHG Rewards Club Poland & Russia VAT Deducted Twice

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: What To Do When The Hotel Laundry Ruined My Clothes?

Yesterday I got an email from our reader Curtis who inquires about what to do about damaged clothing items when using the hotels laundry service.

RQ LaundryThe reader had a long term stay at a hotel and sent his laundry to be cleaned on a regular basis until he got some items returned to him that had small damages.

Compensation Question: American Airlines JFK-LHR Seat Issue & Promised Compensation

3 Comments

A LoyaltyLobby reader sent me an email about interesting exchange with one cabin crew member regarding his business class seating on recent JFK-LHR flight.

Compensation Question American Airlines JFK-LHR Flight Seat Issue

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

Reader Comment: Renovation Work At Hilton Singapore

A LoyaltyLobby reader sent me an email today about significant renovation noise issue at the Hilton Singapore.

Reader Comment Hilton Singapore

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

READER QUESTION: Moving IHG Rewards Club Account To Another Country Due to Promo?

3 Comments

A LoyaltyLobby reader sent me a question that must be on the minds of many IHG Rewards Club members due to promotions requiring you to have your account in certain country/region.

Reader Questions IHG Rewards Club

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

READER COMMENT: Souls Not Passengers (Or Self Loading Cargo) On AA?

8 Comments

A LoyaltyLobby reader sent me a photo he had taken yesterday on American Airlines flight to Atlanta that had the passenger manifest hanging in the galley and the number of “souls” listed instead of passengers (or self loading cargo as some FAs may call them).

American Airlines Souls U

Remember that you can always email me, sent a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

READER COMMENT: Le Club AccorHotels Qualification Change

6 Comments

Le Club AccorHotels made an announcement last week (read more here) on their website (no emails to program members yet) about the status qualification changes that will take place starting on January 1, 2017, when only status points will count and not ALL points from all sources.

READER COMMENT Le Club AccorHotels Easy Status Gone

There are quite a few comments on that piece and a LoyaltyLobby reader dropped me an email about thoughts that they had. Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week.

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