Reader Email: “Held to ransom by IHG Rewards” (627,919 POINTS!)

24 Comments

A LoyaltyLobby reader sent us a horror story about IHG Rewards deactivating an account with 627,919 points due to an Ambassador status dispute.

InterContinental London park Lane

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IHG Rewards InterContinental Ambassador & Royal Ambassador-Discussion

6 Comments

Sebastian wrote a week ago about whether he should renew his InterContinental Ambassador-status or not (read more here).

The piece generated very informative comments for and against the “invitation” only Royal Ambassador-status (go and read the original article).

Reader Email: Marriot’s New App No Longer Shows Upgraded Room/Suite Type?

12 Comments

A LoyaltyLobby reader sent us a note about a feature they have come across on the new Marriott app that would be a downgrade to the old one.

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Email From British Airways: “Mr John, your account is at risk of being closed”

5 Comments

A LoyaltyLobby reader forwarded an email that they had received from British Airways, and the reader thought that the tone was not right.

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Reader Email: What Happened To Four Holiday Inn Hotels In Italy (Disappeared From IHG Search)

3 Comments

A LoyaltyLobby reader sent us a note about four Holiday Inn hotels in Italy that have all suddenly disappeared from the IHG’s website.

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Reader Question: Why Can’t You Buy Hotel Or Airline Status?

10 Comments

A LoyaltyLobby reader and a friend of mine dropped us a question as to what many airlines and hotel loyalty programs must be contemplating. Should they start selling their tiers for cash?

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Reader Question: Combining A Points And Free Night Stay?

4 Comments

A LoyaltyLobby reader sent us a question about combining an award stay with free night certificates and points.

Hilton Hawaiian Village New

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Reader Question: How Marriott Promo Works With A Stay That Begins Before?

3 Comments

A LoyaltyLobby reader sent us a question regarding a stay that begins before the current promotions begin but ends within in.

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Reader Question: Can AeroMexico Cancel Rest Of The Ticket If One Flight Is Missed?

3 Comments

A LoyaltyLobby reader sent us a message on Twitter regarding a missed AeroMexico flight in Mexico City and if the airline really can cancel the rest of the ticket as a result?

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Reader Question: Getting Marriott Bonvoy Status Match & Challenge Approved (Documents Rejected)

4 Comments

Today we have a Reader Question from someone who is trying for weeks to get his Marriott Bonvoy Status Match & Challenge approved but the program always rejects bis documents.

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Reader Question: Hilton Stay Ends Past The Current Promo Period? Do I get the Bonus?

A LoyaltyLobby reader sent us a question about a current Hilton Honors promotion and what happens if the stay ends past its validity.

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InterContinental Sydney Cancels A Stay Claiming $2,000 For Five Nights Is “Too Good To be True”?

23 Comments

A LoyaltyLobby reader sent us a note about a booked stay at the InterContinental Sydney that the hotel has decided to cancel because they deem that a rate of $2,000 for five nights is “too good to be true.”

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Reader Question: Are Chain Hotels Allowed To Exclude Loyalty Elite Benefits On Certain Rates?

15 Comments

Today I got an interesting Reader Question about something that has popped up with increasing frequency these days: Hotels offering highly discounted rates that specifically exclude elite benefits for tier members of the respective loyalty program.

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Reader Email: Hilton Honors Gold & Diamond Scams In China (Shared Accounts & Sold Invitations)

8 Comments

A LoyaltyLobby reader sent us a report of a widespread Hilton Honors Gold and Diamond fraud that is taking place in China.

Conrad Beijing

Remember to send us your questions and comments by email, and FacebookTwitter, or Instagram. We’ll try to cover them here several times a week.

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