Reader Question: Air India FCO-DEL 5.5 Hours Delay & EC 261/2004 Compensation?

7 Comments

A LoyaltyLobby reader sent us an email about long flight delay on Air India flight ex-Europe and EC 261/2004 compensation.

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Reader Question: St. Regis Massage “Therapist” Offered Happy Ending – What Should Do?

25 Comments

A friend of mine tagged me on to a post on Facebook where he was contemplating what he should do after he was offered a “happy ending” at St. Regis hotel in China during a massage.

St Regis China Happy Ending

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Marriott Rewards Terms & Conditions Update September 26, 2018

8 Comments

Marriott Rewards has updated the Terms & Conditions governing its loyalty program effective September 26, 2018.

Marriott Rewards Travel Packages

There are only two minor changes this time affecting points to miles conversions.

Reader Question: Combining Marriott Rewards/SPG Accounts – Which Way To Go?

6 Comments

A LoyaltyLobby reader sent us a question by email about combining Marriott Rewards/SPG accounts and which account he should choose to retain.

Marriott SPG All Together Now

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Reader Question: Trouble Contacting Marriott Rewards & Where To Go?

4 Comments

A LoyaltyLobby reader sent us a question by email about the state of Marriott/SPG customer service (used to be great) and where to go?

Red Phone

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Reader Email: The Marriott/SPG Gets Worse – Status Dropped From Reservations?

18 Comments

A LoyaltyLobby reader sent us an email about a situation that appears to affect quite a few elite members at the moment. Marriott/SPG hotels are not aware of their status!

Reader Email The Marriott SPG Gets Worse – Status Dropped From Reservations

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Reader Question: SPG/Marriott Merger – Still Don’t Have Correct Lifetime Platinum Premier Elite Status?

10 Comments

A LoyaltyLobby reader sent us a question by email about the missing Platinum Premier Elite Lifetime status that she should have received by now and less than helpful replies received from the customer care.

Reader Question SPG Marriott Merger - Still Don’t Have Correct Lifetime Platinum Premier Elite Status

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Reader Email: Novotel Hong Kong Citygate’s Platinum Member Breakfast Scam

21 Comments

A LoyaltyLobby reader sent us a message about a Platinum member breakfast scam that is happening at the Novotel Citygate hotel in Hong Kong.

Reader Email Novotel Hong Kong Citygate's Platinum Member Breakfast Scam

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Reader Email: SPG/Marriott Merger Problems Rant!

26 Comments

A LoyaltyLobby sent us an email about issues that he is still facing month after Marriott and SPG programs were merged (SPG members moved to Marriott platform).

SPG All Together Now

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Email: Frustrated With The Marriott Bashing

59 Comments

A LoyaltyLobby reader sent us an email about frustration that he has over our coverage of the Marriott and SPG merger.

Marriott Where To

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Reader Question: Should I Convert Marriott Rewards Points To Aeroplan During The Promotion?

3 Comments

A LoyaltyLobby reader sent us a question regarding the current Marriott/SPG points to Aeroplan conversion promotion (read more here) that ends on September 17, 2018

Air Canada Aeroplan Marriott Rewards & SPG Conversion Promotion

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Reader Question: Qantas Involuntary Downgrade From Business To Economy On BA Issued Award?

7 Comments

A LoyaltyLobby reader sent us a question about involuntary downgrade from business to economy on Qantas domestic flight from Sydney to Perth (BA issued award).

Reader Question Qantas Downgrade Compensation

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Reader Question: Lounge Rules – What Is The Cathay Pacific Lounge Etiquette All About?

13 Comments

Our Reader Question today is about the Cathay Pacific Lounge Etiquette which is published on the airlines website, providing guidance on how to behave at Cathay’s lounge facilities.

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Reader Email: Marriott & SPG Booking Woes!

5 Comments

A LoyaltyLobby reader sent us an email about Marriott & SPG booking woes that has plagued the platform since Starwood was integrated into it three weeks ago on Saturday.

Marriott Rewards & SPG Booking Issues M Website

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