Reader Question: Original Routing Credit Refused By Frequent Flyer Program (ANA Mileage Club) – What To Do?

7 Comments

This week we got a Reader Question about a topic that often creates confusion, namely Original Routing Credit for travel itineraries affected by cancellations and subsequent rebooking to other carriers.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott Bonvoy Award Reservation Irregularities (Monitor Your Accounts)

23 Comments

Marriott Bonvoy has been unstable ever since the Marriott Rewards and SPG program merged back in August 2018 due to outdated IT implementation (and perhaps Accenture too).

Marriott Bonvoy

Several readers have contacted us over the past couple of days about their account irregularities associated with award reservations. You should monitor your Marriott Bonvoy account for excess withdrawals.

Reader Question: Hertz Rent A Car 4-Hour Grace Period For Amex Platinum Cardmembers Not Available In European Markets?

13 Comments

Today we have a Reader Question about a popular feature of the Amex Platinum Card, namely a 4-hour grace period for Hertz car rentals when using the correct Amex Platinum CDP number.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Corporate Booking Not Eligible For Marriott Bonvoy Points?

11 Comments

A LoyaltyLobby reader sent us a question by email about stay booked using corporate travel agent that Marriott deemed ineligible for points or night credit.

Egencia Concur CWT

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Stopover Versus Transfer – What Is The Difference?

1 Comment

A LoyaltyLobby reader sent us a question about a couple of words that likely creates confusion among readers.

Air Mauritius

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Turkish Airlines Codeshare On Garuda? Delta Or United Elite Benefits?

A LoyaltyLobby reader sent us a question regarding possible issues with Turkish Airlines (Star Alliance) marketed flights operated by Garuda Indonesia (SkyTeam).

Garuda Indonesia

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott Bonvoy Birthday Gift Gone Or Not?

13 Comments

A LoyaltyLobby reader sent us a question using Twitter about Marriott Bonvoy’s birthday gift, whether it is still around or not?

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Hilton Copacabana No Standard Awards Ever?

14 Comments

A LoyaltyLobby reader sent us a question about award availability at the Hilton Copacabana hotel in Rio de Janeiro that appears to have the same issue that previously plagued Waldorf Astoria Amsterdam (read more here and here).

Hilton Copacabana

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Alaska Airlines Suspended Emirates Award (Only Found Out At Check In)

7 Comments

A LoyaltyLobby reader sent us an email about a problem with Alaska Airlines suspending an award on Emirates that was partially his fault.

Emirates

You can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Marriott Bonvoy vs. Former SPG Award Reservations, Offering To Combine Certificates With Points!?

1 Comment

Today we got a Reader Question about Marriott Bonvoy and the way the site offers members to combine several options to pay for award reservations.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Hilton Honors Closed Account After Two Complaints?

34 Comments

A LoyaltyLobby reader sent us a note after my Compensation Clinic-case this past Sunday that Hilton Honors appears to close accounts that complain.

Hilton Garden Inn Birmingham Brindleyplace

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Marriott Bonvoy Suite Night Awards Cannot Be Applied To Prepaid Reservations? (Workaround Explained)

11 Comments

A LoyaltyLobby reader sent us a question that is plaguing many Marriott Bonvoy members who have Suite Night Awards (SNAs) that can be used for upgrades based on availability.

Danieli venice

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: Hainan Airlines Flight Cancellation Ex-Europe

3 Comments

A LoyaltyLobby readers sent us a question regarding Hainan Airlines flight from Rome that has been canceled more than a month in advance due to “Corporate Planning.”

Remember that you can always email us, send a message via Facebook, or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

IHG Rewards Club Instant Spire Elite + Bonus Points Promo Issues?

2 Comments

IHG Rewards Club launched an offer for instant Spire Elite and bonus points for employees of select large corporate accounts.

IHG Instant Spire

We first wrote about this offer when it became available (read more here), then when the promo links were up (read more here), and I already have1,000 bonus points posted for this promotion (read more here). Readers are reporting some issues, however.

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