Reader Questions: Ritz-Carlton Rewards Status Buy Back, Thai Award Surcharges, Air China Award Segment Gone, Oil Tanks No Effect On Fuel Surcharges & Cannot Purchase United Ticket In Finland

6 Comments

Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 31 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

Reader Questions: Visa On Arrival At Denpasar, IHG Rewards Club Platinum Status Match & Hilton Or Hyatt Status?

13 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 24 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

Reader Questions: Qantas Flight Delays EC 261/2004 Compensation, Holiday Inn Kuala Lumpur Glenmarie Walk & Currency Conversion On Hyatt Gift Checks

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question January 17 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

InterContinental Port Ghalib Resort Reflagged – What Happens To PointBreaks Reservations?

16 Comments

Hotels join and leave any of the global chains continuously. All the chains have an “asset light” strategy meaning that they own very few hotels and rather just manage them.

InterContinental Port Ghalib

The result is that, if and when the owners are not satisfied with the performance, they might not renew the contract or throw out the current management overnight and take over the hotel or have it under another flag.

Reader Questions: Royal Ambassador Qualification Requirement, How To Get Best Hilton Rate & United Flight Cancellation

7 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 11 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READER QUESTIONS: Emirates Delayed Bag, Use Of Hilton’s MVP Rate & Freeloading Wanker?

15 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 3 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READER QUESTIONS: Expedia Best Rate Guarantee Woes, What Program In Singapore & 2 Extra SPG Nights Worth Getting SNA’s?

5 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question Expedia Singapore SPG

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READER QUESTIONS: Accor Day Room, US Airways Downgrade & Merging IHG Accounts

2 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions December 20

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READER QUESTIONS: Hilton Curacao Disaster, LOT & EC 261/2004 Compensation Denial & Marriott India Platinum Arrival Gift (Consecutive Stays)

6 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions Hilton Lot Marriott U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact.

READER QUESTION: Rejected IHG Hotel Review?

8 Comments

Many of the hotel chains are trying to get their members to leave reviews on their branded website instead of TripAdvisor.com.

IHG Rewards Club Hotel Reviews

I would expect that the reviews left by loyalty program members and especially elite ones would overall be more positive than of those that book entirely based on the price using one of the OTA’s (Online Travel Agents).

READER QUESTIONS: IHG Rewards Club Crowne Plaza Award Availability, Cannot Go But Can I Get Qualified Stay & US/AA Chairmans/Executive Platinum Integration

1 Comment

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can.

READER QUESTIONS IHG Rewards Crowne Plaza Award Availability, Cannot Go But Can I Get Qualified Stay & US AA Chairmans Executive Platinum Integration

You can send questions by email, Tweeting, leaving messages to the Facebook wall or use the Ask John.

READER QUESTIONS: Accor Promo Issues, Securing IHG Rewards Club Platinum Status & Hilton Elite Benefits On Gifted Stay

13 Comments

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can.

Reader Questions Accor IHG HH

You can send questions by email, Tweeting, leaving messages to the Facebook wall or use the Ask John.

READER QUESTION: Mercure Krabi Deevana No Longer Accor Affiliated & Prepaid Reservation (Hotel Refuses To Cancel)

18 Comments

A LoyaltyLobby reader sent me a question regarding a situation that they have with a former Accor hotel (Mercure Krabi Deevana) that was reflagged on November 1.

Reader Question Mercure Krabi

Most of the hotels affiliated with chains such as Accor, Hilton or IHG are not owned by them. These chains just have an affiliation agreement for few years after which the contract can be terminated.

READER QUESTIONS: Marriott, Hilton Or SPG Status? Platinum Member Upgrades At Holiday Inn? Accor Advance Payment DCC?

3 Comments

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can here.

Reader Questions October 28

Question from Nancy regarding Marriott Gold, Hilton Gold or SPG Platinum

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