One Month After Marriott Rewards & SPG Merger Blunder (Report Outstanding Issues)

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It is now one month after Marriott Rewards and SPG programs were merged (or SPG program was moved to Marriott platform) on August 18, 2018.

Starwood & Marriott Merger Disaster

The program merger was supposed to happen at the end of 2018, then at the beginning of August and then they finally settled for August 18, 2018 when their IT system was not ready.

Marriott & SPG Ambassadors Moving From 200 To 300 Clients?

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SPG launched their Ambassador program unofficially years ago and invited few select guests based mostly on their revenue contribution (and some early influencers).

SPG Ambassador

SPG then made the program official back in 2012 and members who had consumed minimum of 100 nights in 2011 were invited into it (myself included). Next year, Marriott requires $20K spend in addition to 100 nights for the “personalized” ambassador service.

Reader Email: SPG/Marriott Merger Problems Rant!

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A LoyaltyLobby sent us an email about issues that he is still facing month after Marriott and SPG programs were merged (SPG members moved to Marriott platform).

SPG All Together Now

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

UPDATE: Marriott Rewards & SPG Loyalty Program Information Pocket Guide (Great For Elites!) – Now In PDF

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Marriott & SPG merged their loyalty programs on August 18, 2018, and it has been very difficult for many to know what their elite benefits are at all of the 28 different brands.

Marriott Rewards & SPG Loyalty Program Elite Benefits Pocket Guide

Marriott produced very handy Elite Benefits Pocket Guide for property use that a LoyaltyLobby reader forwarded to us and we published last week (read more here). Many readers asked us to make this available as downloadable PDF. You can use this to clear up any “misunderstandings” that Marriott or legacy Starwood branded hotels may have. 

Reader Email: Frustrated With The Marriott Bashing

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A LoyaltyLobby reader sent us an email about frustration that he has over our coverage of the Marriott and SPG merger.

Marriott Where To

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott / SPG Platinum Elite Amenity: Breakfast vs Mediocre Points Credit – What To Choose?

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It seems the deficiencies about the newly combined Marriott / SPG program don’t want to end anywhere.  It is well known that the previously semi-acceptable SPG Platinum Welcome Amenity has now been also been reduced to Marriott Standards.

SPG Platinum members previously received 500 SPG points at full service properties and 250 points at select service brands such as aloft and Four Points – either that or pick a daily breakfast.

Marriott “Green Choice” Or Greedy Choice? (Housekeeping Hours Cut)

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The next time you choose to skip the housekeeping at a Marriott affiliated hotel in the United States and put one of those “Make A Green Choice” tags outside of your room, don’t be surprised if you find one of these leaflets waiting in the evening.

Marriott Rewards Green Choice Or Greedy Choice

Marriott is having a dispute with the union representing housekeeping in many cities and strikes are looming on the horizon. Housekeeping staff members are also complaining that the “Green Choice” initiative is cutting into their hours and are nothing but profit initiative for hotels.

UPDATE: Air Canada Aeroplan 35% Marriott Rewards & SPG Conversion Bonus September 13 – 17, 2018 (NOW LIVE)

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On Tuesday, we wrote Air Canada Aeroplan promotion of 35% conversion bonus for transfers made from Marriott Rewards and SPG programs that starts today! The offer is valid for transfers made between September 13 – 17, 2018. .

Air Canada Aeroplan Marriott Rewards & SPG Conversion Promotion

Remember that you should convert in chunks of 60,000 points to miles, Aeroplan included, because Marriott Rewards/SPG will give you an additional 5,000 miles bonus making it 25,000 miles. This is before the additional sweetener from Aeroplan.

Marriott Rewards Pulling A Fast One With SPG Best Rate Guarantee Claims

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SPG had a very good Best Rate Guarantee program that was “enhanced” on May 25, 2018 to match that of Marriott’s (read more here).

Marriott Rewards BRG Screw

Now, Marriott has made a decision that it won’t honor the number of Starpoints awarded for successful claims processed on/or before August 18, 2018 based on the responses we have received from readers.

Marriott Rewards MegaBonus September 26 – January 31, 2019

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Marriott Rewards has now launched their next MegaBonus that is valid for stays between September 26 – January 31, 2019.

Marriott Rewards MegaBonus Fall 2018

Members earn 2,000 bonus points for each stay of two nights or longer and 1,000 bonus points each brand they try starting from the second one. You need to register for this offer by January 7.

New SPG Accounts Eligible To Purchase Marriott Rewards Points (Even If Yearly Maximum Reached Previously)

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A LoyaltyLobby reader dropped us a note yesterday that the new SPG accounts (opened when accounts were moved to Marriott platform) are eligible for buying points even if member has previously maxed out Starpoints and Marriott Rewards points purchases for the year.

Marriott Rewards & SPG Buy Points

This only works if the accounts are not consolidated or they are merged under the new SPG number. 

Marriott Rewards & SPG Loyalty Program Information Pocket Guide (Great For Elites!)

11 Comments

Marriott & SPG merged their loyalty programs on August 18, 2018, and it has been very difficult for many to know what their elite level benefits are at all of the 28 different brands.

Marriott Rewards & SPG Loyalty Program Elite Benefits Pocket Guide

Marriott has produced very handy Elite Benefits Pocket Guide for property use that a LoyaltyLobby reader forwarded to us. You can use this to clear up any “misunderstandings” that Marriott or legacy Starwood branded hotels may have.

Reader Email: Marriott & SPG Booking Woes!

5 Comments

A LoyaltyLobby reader sent us an email about Marriott & SPG booking woes that has plagued the platform since Starwood was integrated into it three weeks ago on Saturday.

Marriott Rewards & SPG Booking Issues M Website

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Question: SPG Platinum Amenity Gone After Merger ? (When Lounge Is Closed)

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A LoyaltyLobby reader send us a question by email about SPG Platinum amenity that appears to be gone at SPG properties if lounge is closed and member would like to have a breakfast.

Westin Phoenix Downtown

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

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