Marriott Email: “Starwood Guest Reservation Database Security Incident”

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Marriott made a news dump on Friday that their Starwood reservation database had been compromised and 500,000,000 reservation records had been leaked (read more here).

Marriott Email Starwood Guest Reservation Database Security Incident

Marriott promised to start informing affected members by email on the same day (European GDPR regulation requires companies to inform within 72 hours) and I just received the notice below (no new news).

Marriott/SPG Database Hack Affecting 500,000,000 Guests (Or Reservation Records)

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Marriott today announced that it had identified unauthorized access to one of its database that contained information for guest reservations at Starwood properties.

Marriott CEO Hack U

The unauthorized access had begun in 2014 and went until 2018. Potentially there are 500,000,000 guest reservations affected by this hack. Leaked information included names, email addresses, passport information, dates of birth and arrival/departure information. Payment card information of some members may also have been compromised.

Fabulous Fridays: Fixed Price Laundry At Hotels (All You Can Fit Bags)

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Sometimes during travels you need to rely on hotel laundry or to find a local shop that caters to travelers.

W Bali Fixed Price Laundry

Hotel laundry is often quite expensive while finding a laundry place is not always convenient if you are only spending couple of nights in the city.

WSJ: “Inside the Marriott-Starwood Loyalty Program Turbulence”

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A LoyaltyLobby reader dropped us a link to a Wall Street Journal piece that had appeared in today’s print edition about an issue that we have been extensively covering since August 18.

Starwood & Marriott Merger Disaster

Marriott has been struggling to properly integrate accounts, provide any sort of customer service and iron out glitches ever since legacy SPG members were disastrously moved to an ill-prepared Marriott Rewards platform on August 18th. It has been a complete amateur-hour from Marriott.

Reader Question: Incorrect Information From Marriott Customer Service (SPG Legacy Qualification Criteria)?

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A LoyaltyLobby reader sent us a message via Facebook regarding a piece we wrote back in June about qualifying based on legacy SPG rules in 2018.

Marriott SPG

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott Rewards New Program Name “Bonvoy” Leaked

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Marriott announced earlier this year that then the still separate Marriott Rewards and SPG programs would be brought together in August under one platform (Marriott’s). The new name for the combined program would be announced in early 2019.

Marriott Bonvoy

Marriott has been filing trademarks since early October for “Bonvoy” and it was discovered yesterday that they had left the production website out in the open with some interesting information.

Marriott Rewards Terms & Conditions Update (Trouble With Lifetime Platinum Premier?)

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Marriott Rewards on Tuesday updated the Terms and Conditions governing its guest loyalty program (and as always forgot to tell its members about it).

Marriott Rewards Lifetime Status

The updated T&Cs gives an indication that the Lifetime Platinum Premier statuses won’t be processed in January 2019 as originally promised. This shouldn’t come as a surprise considering how badly the loyalty program integration has gone ever since August 18th.

Strikes At The Westin Moana Surfrider In Hawaii – Don’t Have Your Vacation Ruined When Staying Here!

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One of our readers forwarded us a set of pictures with a situation report from the Westin Moana Surfrider where he currently stays and some employees currently engage in labor action.

It seems that these strikes impact the guest services at the property quite a bit and it’s recommended to have a closer look at the situation if you’re planning to stay there in the near future.

Marriott Rewards: Stays From Legacy Starwood Properties Not Posting For Weeks (At All) ?

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It appears that the saga (disaster really) of the Marriott Rewards/SPG merger goes in yet another round as readers complain about stays completed at SPG Legacy brands not posting to the account.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too as we’ll try to cover issues related to the merger here as they appear.

UPDATE: Marriott Rewards Free Night Awards (Max 35,000 Points) After Two Stays October 15 – December 31, 2018 (Posted)

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Marriott Rewards in October sent out emails to select members offering them a free night certificate (max 35,000 points) after two stays between October 15 – December 31, 2018.

Marriott Rewards Free Night After Two Stays October 15 - December 31 2018

The offer only required registration and two stays between the valid promotional dates at any Marriott brands excluding ExecuStay and Executive Apartments. I completed the stays and the cert promptly posted to my account. 

Whine Wednesdays: Marriott’s Stabilized Platform?

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Well. This must be the whine topic of the year if not the entire decade that we have covered extensively (unfortunately) ever since Marriott has tried to (unsuccessfully) merge and stabilize its loyalty program platform from August 18th.

Marriott Rewards & SPG Stabilized Platform

The screenshot above is from my attempt to sign in to my Marriott Rewards account about an hour ago that was unsuccessful. I just presented with an error message “Please try again later”.

Marriott Rewards Terms & Conditions Updates November 2018

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Within the past seven days, Marriott Rewards has now twice revised the Terms & Conditions governing their guest loyalty program.

JW Marriott Lima

There are changes from participating properties (addition of Ritz-Carlton Residences Waikiki Beach) to Platinum member lounge access, Rewarding Events elite qualifying nights, F&B spend without stays and quite a number of other aspects that members should be aware of.

What Did You Win From Marriott’s (SPG) 29 Ways Sweepstakes?

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Marriott Rewards and SPG launched the 29 Ways Sweepstakes four weeks ago to celebrate the latest MegaBonus promotion (read more here) and the 29 brands that the hotel company now has.

Marriott 29 Ways Ended U

There were some issues with the sweepstakes first that ended up delaying it by a week (read more here) and then the T&Cs were updated allowing members to participate and win a prize daily (read more here).

Marriott Rewards Legacy SPG Brands Free Nights Offers For Middle East & Africa Through December 31, 2018

Marriott Rewards has now brought back the popular third, fourth and two nights free on a six night stay-offers in the Middle East and Africa (no longer available in Europe) for stays at legacy Starwood brands through December 31, 2018.

Marriott Rewards Legacy SPG Brands Free Nights Offers For Middle East & Africa For Stays Through December 31, 2018

The offer offer is theoretically only valid for Mastercard holders but this has never been enforced (based on my own experienced) by the properties (just carry one in case).

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