Marriott Rewards Deceives Members On Points To Miles Conversions

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Several readers have contacted us regarding issues they have with Marriott Rewards points to airline miles conversions that used to work without a glitch with both legacy Marriott and SPG programs (like many other things).

Marriott Rewards Points To Airline Miles

Seems that now these transfers can take weeks and Marriott Rewards shortchanges members on number of miles that are actually moved to airline accounts.

NYT: “Marriott’s Merger of Hotel Rewards Programs Tests Members’ Loyalty”

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New York Times yesterday run a story about Marriott Rewards and SPG related merger issues that come no surprise to any of our readers as we have covered them all previously.

Starwood & Marriott Merger Disaster

NYT readers have had the same issues with hour long wait times reaching agents, missing stays and points, trouble combining accounts and complete meltdown in customer service.

Marriott & SPG Merger Madness Continues: Hotels Losing Guest Stay History & Some Status

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We are now ten days short of two months since Starwood Preferred Guest (SPG) accounts were moved to the Marriott Rewards platform and pretty much everything that could have gone wrong… did.

Marriott & SPG Merger Madness Continues Hotels Losing Guest Stay History & Status

I noted at the time, that one of the pitfalls which was when SPG members were issued all new membership numbers. This meant that the stay history associated with the legacy number was lost unless Marriott ensured that proper mapping was done at the property level (new number linked with the old one – stay history followed).

Top Hotel Promotions October 2018

Here’s look at the top 5 most lucrative hotel promotions that you can take advantage of this month.

Hilton Honors Moments Made Bigger Fall 2018

Remember that it really pays to take advantage of bonus and promotional offers from hotel loyalty programs. You can supercharge your point earnings!

Marriott Rewards 29 Ways Sweepstakes With More Than 2 Million Prizes – WHEN?

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Marriott Rewards & SPG were supposed to launch on October 4, 2018 – 29 Ways sweepstakes lasting for four weeks with more than 2,000,000 instant win prizes (read more here).

Marriott Rewards 29 Ways

Less than an hour before the giveaway was going live we got a word that it had been delayed. Both the reason for the delay and the duration are unclear.

St. Regis Princeville Resort Exits Marriott System In November 2018

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Starwood Capital has purchased St. Regis Princeville and nearby resort in Hawaii and the hotel is telling guests that they are exiting Marriott system in mid-November.

St. Regis Princeville Resorts Exits Marriott System In November 2018

There is nothing yet on Marriott’s website indicating that the hotel is soon gone and they are happily allowing guests to book it (paid and awards) as far as the room inventory is loaded.

Reader Question: Marriott Rewards 800 Nights & 1.4 Million Lifetime Points – What To Do (Was Working Towards Lifetime Status)?

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A LoyaltyLobby reader sent us a question by email about working towards the legacy Marriott Rewards Gold lifetime status while the program changes at the end of the year and the goal post is moved.

Reader Question Lifetime Status

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

UPDATE: Marriott Rewards & SPG 29 Ways Sweepstake October 4 – November 1, 2018 (DELAYED)

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We yesterday wrote about Marriott Rewards 29 Ways sweepstake that was supposed launch today (in 20 minutes) to celebrate the latest MegaBonus and earning/burning of points at 29 brands and run until November 1.

Marriott Rewards & SPG 29 Ways Sweepstakes October 4 – November 1, 2018 Delays

We just got word from Marriott Rewards that this won’t launch and go live as planned today. There will be an update on LoyaltyLobby when there is a date this offer is ready.

Marriott Rewards & SPG 29 Ways Sweepstakes October 4 – November 1, 2018

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Marriott Rewards is launching 29 Ways sweepstakes on October 4 to celebrate the latest MegaBonus and earning/burning of points at 29 brands as of August 29.

Marriott Rewards & SPG 29 Ways Sweepstakes

The grand prize is two night stay at each of the 29 brands! There are more than two million instant wins from 50 points to four night stays at each of the hotel brands.

Reader Question: Four Points Penang Exited Marriott System On September 30, 2018 (Now Mercure) – Appropriate Compensation?

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A LoyaltyLobby reader dropped us an email about their upcoming stay that was supposed to take place at the Four Point Penang (Malaysia). Marriott had emailed less than 24 hours before their check in that the hotel had excited the system (and is now Mercure).

Four Points Penang Photo

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott’s Tribute Portfolio Homes Pilot Expanding To Paris, Rome & Lisbon

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Marriott launched Tribute Portfolio pilot earlier this year for stays in London and today announced that it would expand it to Paris, Rome and Lisbon.

Marriott Rewards Tribute Portfolio Homes

Marriott Rewards & SPG members earn 5 points per USD charged (+ possible elite bonuses) and will earn elite qualifying nights towards their qualification by staying with Tribute Portfolio Homes.

Reader Email: Is Marriott The New Black Hole? (Ambassador Program Issues)

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A LoyaltyLobby reader sent us an email about issues he is having with the Ambassador program and even getting a reply at the moment.

Marriott SPG Ambassador

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Marriott CEO Asks Unhappy Members To Hold Tight, Platform Is Stabilized

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Marriott CEO Arne Sorenson was interviewed by Skift this week and he opened about issues surrounding the programs merger that has plagued many of our readers.

Marriott CEO SPG Members Too Rabid

Remember when Sorenson called SPG members rabid – raving mad (read more here)? Well. At least the CEO is admitting that there are issues with the platform that still hasn’t been resolved.

Marriott Rewards & SPG Gold And Platinum Challenge

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Marriott Rewards and SPG both had separate challenges on their respective programs that were discontinued earlier this summer in anticipation of the program merger that took place on August 18, 2018. There are no status matches offered at the moment.

JW Marriott Lima

We first wrote about the newly launched Marriott Rewards and SPG Gold challenges on September 4, 2018 (read more here) when we had this as a reader question.

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